I had two domains that were up for renewal at RegFly. I ordered renewal of the domains for 5 years each. Payment succeeded but as I know now, RegFly commits fraud by charing for services they do not provide. So in all panic I opened numerous support tickets that were closed right after I got an automated reply. Bummer. Google was my friend an I discovered about the RegFly troubling history. I needed my domains back asap as our company was trying to cope with rising corporate damage as a result of our domains not being active.

The WHOIS provided me with some valuable information. My domain was registered through Tucows on behalf of RegFly, thus RegFly being a Tucows reseller. I sent them a few emails through the form on http://domainhelp.opensrs.net/ No replies, so I decided to phone them.

 The automatic answering machine told me that in case of not being able to renew domains I should send an email to compliance (at) opensrs (dot) org

I sent them an email describing the situation and included PDF-print-outs of:

• Order confirmation
• Payment receipt
• Whois dumps of the domains
  
• All the support tickets that weren't handled
• Screenshot of my inbox
  

After 4 days I received the following from the Tucows Compliance Officer OpenSRS:

"I have taken the holds off the domains as well as the transfer locks.  You should see the sites come back up in the next few hours. Please note that the domains are still expired and will need to be renewed. As you know, Registerfly has lost their accreditation and they had a reseller account with us.

I have had the auth codes sent.  These are all you will need to transfer."

I received the transfer codes in seperate email and I initiated the domain transfer to another registrar immediately. All praise goes to Tucows/OpenSRS for solving this issue.

I have learned that people that have domains registered through ENOM can do the same by contacting the ENOM compliance officer.