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Wednesday, 07 March 2007

We have some good news for all those effected by RegisterFly.  Although news is good, it is also requested by the administrator of this site that you go into your registerfly.com account and change your password immediatelyPlease read on...

Registerfly Current Status

Currently John and Glenn have control over the domain name www.registerfly.com and have all that data backed up.  It has been reported that all the data that ICANN requested has been provided to ICANN.

RegisterFly, Inc.  in New Jersey, (The official RegisterFly.com Registrar) Glenn reportedly said he currently has 20 people answering the phone so that the customers hear a real voice and see that they are working on the situtation.  Additionally, they have approximately 15 other staff members working on support related issues and ticket backlogs.  It has been reported also that transfer authorization codes are being populated and that whois information is being corrected and updated and that they have a back-up of the correct ownership of names that fell under the whois protection or ProtectFly service.

It has also been reported that Kevin in Miami is completely blocked out with no access to Registerfly.com at all.

Protect Your DATA

While RegisterFly has been successful in removing the former CEO, Kevin Medina and then successfully transferring the domain name: RegisterFly.com out of his (Kevin's) control, that does not mean we are in the clear.  As it stands, Kevin will not have any access to your data from this point forward.

Now, what you must understand is that Kevin Medina also has a copy of the data that he had gotten from Registerfly while he was CEO.  This data includes your address, password, your domain names and other information that is tied to your RegisterFly account.  This means that while he is on the outs and cannot do anything to hurt RegisterFly anymore, he could essentially log into your account and transfer your domains out using your information.  So if he can log into your account and change the whois on your account then guess what; he can take control of your domain name.  He could also change the nameservers and everything else that you have in your account.  At this time, he would not be able to do this on a bulk level because he doesn't have access to the registries, but he could in fact log into the accounts of large domain owners and do some major damage.  His IP is blocked, but that means very little.  It's very possible that he could have a staff working with him to duplicate the possible damage that could be done with the information he has.  So, until you've taken action to change the original data that Kevin has control of, your account is at risk.  I'm asking everyone of the users here to change your passwords for your own protection.  This is only my opinion and I was not asked to tell you this but I can see this as being a potential problem.

CHANGE YOUR PASSWORD IMMEDIATELY

 

Registerfly.net is a Phishing Site

Folks, Kevin Medina is in full control of Registerfly.net and more than likely had converted the data he has to fill in the fields of Registerfly.net.  Registerfly.net has nothing to do with RegisterFly.com, Inc.  It is completely under the control of Kevin Medina and Unified Names - Miami.  DO NOT conduct business with Registerfly.net in any way, shape, or form.

Since the old data that Kevin controlled as CEO of RegisterFly, he has your email addresses.  Don't be surprised if you receive an email from Registerfly.net telling you that Registerfly.net is the new and official website for RegisterFly.  It is notThe site (registerfly.net)  is a fraud that was produced to take money from customers who don't know any better; in essence: a phishing site.  Registerfly.net is not ICANN Accredited (although that means very little), and the registries are working with RegisterFly.com, not Registerfly.net.  DO NOT GET SUCKED INTO SENDING MONEY TO REGISTERFLY.NET.

Moving Forward 

As it sits currently, there will be no more names being deleted or going into redemption.  ICANN has made this very clear to all the registries involved in the RegisterFly scandal.  The New Jersey operation is up and running and they are scrambling to assist.  Please reach deep for enough patience to deal with a staff that is only half trained in dealing with these kind of issues.  Remember, the staff is there, they are working hard to make stuff happen. They want to make things right for the customer, and the bad egg is finally out.

This site needs your help.  Please use our link exchange at the bottom of the page to exchange links with us.  It's important that everyone that is being shifted to Registerfly.net know that this site is here.  Money is still flowing into the Miami operation and this isn't good.  There are too many customers out there who don't know where here.  Please help us with link popularity to make these people aware of what's going on, and remember......

....CHANGE YOUR PASSWORD IMMEDIATELY at RegisterFly.com

Registerfly.net is not RegisterFly; it's Kevin Medina!  

 As an aside, our Blast Chat is now working again.  Pleas visit us in Chat for the latest.

Vote this story up on Slashdot Firehose!           Digg this news article! 

Look at this: http://www.siteadvisor.com/sites/registerfly.net/ 

 Update:

 RegisterFly have updated their web site, on the support page:

 http://www.registerfly.com/help/

 

Important information about RegisterFly
Note, effective immediately that operations in Miami are ceased. All sales, billing and support issues are being handled exclusively through our corporate headquarters in Boonton, NJ. If you require assistance, please call us at 973-404-8430.

 

Comments
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danob Registered | 2007-03-07 13:23:59
If this is really a problem that they think will happen, WHY DON'T THEY POST IT ON THEIR SITE?? Why don't they let their customers know themselves? I know why, BECAUSE THEY DON'T GIVE A SHIT.

As soon as possible, EVERYONE should transfer out of registerfly. IF you are thinking about staying, you deserve to lose your domains.
kias Registered | 2007-03-08 00:29:52
and if i cant afford it? what then?
Bing - Ummmm Registered | 2007-03-07 13:27:40
Just changed my password and now it says it is unable to locate my user account.

I clicked the send password link but no email yet.

I DON'T KNOW IF THE CHANGE PASSWORD THING IS WORKING !!!!!!!!!!!!
kimvette Editor | 2007-03-07 13:49:39
It is working; I changed my password while admin was still working on the above story.
jjohnson777 - Good advise if site working Registered | 2007-03-07 13:25:53
Good advise if site working but not working now worked great last night but now it is down.
kimvette Editor | 2007-03-07 13:57:50
The site is up however your computer may be trying to access the old (Miami) IP address. To fix this you need to "flush" your DNS cache; that is, to make your computer reset its DNS so it forgets all old lookups.

To "flush" the DNS on Windows do this in a "DOS" Window:

ipconfig /flushdns

To flush DNS on Linux, BSD, etc. do this at a shell prompt (as root or via sudo):

/etc/init.d/nscd restart
/etc/init.d/lwresd restart (not all distros use lwres)

You may also have to restart your web browser in some cases. Firefox, for example, will keep trying to access the old IP address in some cases.
longben - Thx, worked for me Registered | 2007-03-07 13:32:02
If the message was sent by Registerfly I wasn't trusting it, now its ok for me
I changed the password and was able to login without a problem.
I really hope this is the start of solving all my problems.
Thx to the webmaster of this site!

Longben, Belgium
mrgreencom - Support not there still! Registered | 2007-03-07 13:38:27
I just tried calling customer support again and got the same guy I keep getting who just keeps telling me to call back later. This time he said they're testing the admin and should be up within a couple of days and that I should log a trouble ticket.
double - what's the IP for the "real Registered | 2007-03-07 13:41:27
As there is talk of spoofs and other shenanigans - can someone post the IP for the "real" Registerfly -- the one that Medina doesn't have access to? don't know if I trust cached sites, etc -
Thanks
kimvette Editor | 2007-03-07 14:00:52
/home/kim # host -a registerfly.com
Trying "registerfly.com"
;; -HEADER- opcode: QUERY, status: NOERROR, id: 24431
;; flags: qr rd ra; QUERY: 1, ANSWER: 8, AUTHORITY: 0, ADDITIONAL: 4

;; QUESTION SECTION:
;registerfly.com. IN ANY

;; ANSWER SECTION:
registerfly.com. 43153 IN A 70.84.105.190
registerfly.com. 43153 IN NS ns1.easydns.com.
registerfly.com. 43153 IN NS remote2.easydns.com.
registerfly.com. 43153 IN NS remote1.easydns.com.
registerfly.com. 43153 IN NS ns2.easydns.com.
registerfly.com. 43153 IN SOA ns0.easydns.com. admin.easydns.com. 1173274846 21600 7200 1209600 43200
registerfly.com. 43153 IN MX 10 mx1.emailsrvr.com.
registerfly.com. 43153 IN MX 20 mx2.emailsrvr.com.

;; ADDITIONAL SECTION:
ns1.easydns.com. 73737 IN A 216.220.40.243
remote2.easydns.com. 73737 IN A 205.210.42.19
remote1.easydns.com. 73737 IN A 209.200.131.4
ns2.easydns.com. 73737 IN A 209.200.151.4

Received 297 bytes from {DNS}#53 in 2 ms
zgarner - re: Support not there still! Registered | 2007-03-07 13:45:52
mrgreencom wrote:
I just tried calling customer support again and got the same guy I keep getting who just keeps telling me to call back later. This time he said they're testing the admin and should be up within a couple of days and that I should log a trouble ticket.


Same trouble ticket thing here. I noticed on the eNom website they claimed they were giving Registerfly 30 days to access their account but I've already got one account expired (technically froze in transfer status) and eNom has parked it themselves (its on their DNS and I can't get control until I can update my whois).

I smell class action especially with some of the extortion sounding stories (my particular domain isn't critical, but I've got both personal and profession account that would be a serious nightmare if it had happened wit them..).

Frankly eNom is acting pretty unethically *and* has the deepest pockets (they were recently acquired by Demand Media who has capital..).
Dianne - Thank you VERY much for this w Registered | 2007-03-07 13:45:53
It certainly is much appreciated.

I can appreciate the claim that Kevin Medina is no longer supposed to have access, I'm still unable to call on the phone and am unable to log into my account.

It says it can't find my username.
kimvette Editor | 2007-03-07 14:03:31
That is what is happening if you try to log into Kevin's site; your computer may be caching the old DNS records; read my instructions above which forces your computer to "flush" its DNS cache.
gearedup Registered | 2007-03-07 15:56:04
Sister,

The same thing happened to me! I was locked out for three weeks!!! I have about 130 domain names.

Today I got through! Dianne, you were probably doing what I was doing and hitting the option #3 for billing. Use option #4! (The risk management option) at this number 973-404-8430. I was on hold for a few minutes but they answered and reset my access within moments.

I will write more about my call today on another entry.

God bless!
dhdesign3 Registered | 2007-03-07 13:47:38
What about those of us who were able to transfer all of our domains out of Registerfly in the past couple of weeks?

My account is still there, but all of the domains listed in my control panel are under the control of another registrar, not Registerfly. Plus they are still showing the domain that I transferred out in January in the expired domains list. That got renewed when I transferred it.

I think it's going to take quite a while before John and Glenn are working with an accurate database. Alot of us were able to get out during the past few weeks, and their records are going to require major updates to reflect all of those domains that were moved to other registrars.
kimvette Editor | 2007-03-07 14:04:12
ICANN will (presumably) be able to help them reconcile their records.
longben - IMPORTANT.................. Registered | 2007-03-07 13:47:56
Hi,

Just updated my account with a new password. Everything works fine.

A bit curious I visited registerfly.net, logged in and that was on "registerfly.COM".

Whats going on here? Are we tricked somewhere? I'm suspicious like hell, so can anyone explain to me why, when I click a link at the registerfly.net site, end up at registerfly.COM?

Looking on the NET site closer, all links are "registerfly.NET3 and only the login is going to "registerfly.COM"

I made a change in my personal data logging in at the NET site (but the addressline says COM) and when I logged in later in the COM version of the site, the change was there........

Is the NET site here to steal silently our passwords? Ok, to be sure I changed my password (from logging in to the COM site) again, but to say that I am now sure everything ok.........

Longben
kimvette Editor | 2007-03-07 14:07:14
Kevin may be in the middle of making changes; interesting thing though.

I tried logging into the .net domain (I made SURE I changed my password on the REAL site first) and when attempting to log in I got the message indicating that the account does not exist.

However, I can log into the legit site just fine.

The support pages for the legit site and Kevin's phishing site are different; the phishing site indicates Florida contacts and the legit site indicates the correct New Jersey contacts.

OH! If you have MSIE 7 or Firefox 2.0 do this: Log onto Registerfly.net and report it as a phishing site in the browser's anti-phishing features.
longben - re: Registered | 2007-03-07 14:18:52
kimvette wrote:
Kevin may be in the middle of making changes; interesting thing though.

I tried logging into the .net domain (I made SURE I changed my password on the REAL site first) and when attempting to log in I got the message indicating that the account does not exist.

However, I can log into the legit site just fine.

The support pages for the legit site and Kevin's phishing site are different; the phishing site indicates Florida contacts and the legit site indicates the correct New Jersey contacts.

OH! If you have MSIE 7 or Firefox 2.0 do this: Log onto Registerfly.net and report it as a phishing site in the browser's anti-phishing features.


Done !!!!!!
Great advice.
Let we all do it! :-)
Samson - Phishing scam Registered | 2007-03-07 20:26:41
I have a better idea. Go report them both as phishing sites since there's no verifiable proof that either site is being run by a legitimate authority anymore and they're both harvesting user data for unknown purposes.

Do this and neither domain can steal your passwords and credit card information again.
admin - Bulk changes Super Administrator | 2007-03-07 13:51:48
I just called Glenn and mentioned this situation to him about the mass change... and he's calling the developer promptly. Problem is this should have been done before things went live. It's a mess. Kevin has access to the records.

Glenn is going to see if they can bulk change all the passwords and email every customer. I think this needs to be done immediately, then go back and clean up the stuff that Kevin has already changed.
zgarner - re: Bulk changes Registered | 2007-03-07 13:56:26
admin wrote:
Kevin has access to the records.


Aside from any petty in-fighting that may have happened. Since being ousted by the board, isn't Kevin breaking any enforceable laws?

This whole scenario is kind of surreal.
kimvette Editor | 2007-03-07 16:04:01
Many, but the DA needs to follow processes and make sure that probable cause, evidence, and everything else to keep him in a cage are in place. Otherwise, he can get out on bail and be back in business from his Miami penthouse within hours.
whouse - re: re: Bulk changes Registered | 2007-03-07 14:10:07
zgarner wrote:
admin wrote:
Kevin has access to the records.


Aside from any petty in-fighting that may have happened. Since being ousted by the board, isn't Kevin breaking any enforceable laws?

This whole scenario is kind of surreal.

My sentiments exactly! But, then again, in all my adult life I have also been told that FRAUD was against the law but that does not seem to apply here.
zgarner Registered | 2007-03-07 15:21:51
Lol. Ya. That's a good point. After taking a closer look it looks a bit like maybe the .net whois simply hasn't been updated, therefore pointing to the original server (which would appear to still be active..).

Maybe its just a little stupidity. Of course at our cost (even if the transactions that go through .net are refunded/if they are still processing) it will take time and *that* is more money.
a101 Registered | 2007-03-07 14:10:27
Registerfly.net has been registered since 2000 ...
LOOK at the status ...
Someone should HIJACK it!!! LOL ...

Domain name: registerfly.net
Registrant Contact:
UnifiedNames.com
Domain Administrator (domainadmin@unifiednames.com)
973.758.0880
Fax: 973.758.0880
P.O. Box 2418
Livingston, NJ 07039

Administrative Contact:
UnifiedNames.com
Domain Administrator (domainadmin@unifiednames.com)
973.758.0880
Fax: 973.758.0880
P.O. Box 2418
Livingston, NJ 07039

Technical Contact:
UnifiedNames.com
Domain Administrator (domainadmin@unifiednames.com)
973.758.0880
Fax: 973.758.0880
P.O. Box 2418
Livingston, NJ 07039

Status: Active

Name Servers:
dns1.name-services.com
dns2.name-services.com
dns3.name-services.com
dns4.name-services.com
dns5.name-services.com

Status: ok
Updated Date: 08-feb-2007
Creation Date: 16-sep-2000
Expiration Date: 16-sep-2008

.
zgarner - Hijack? Registered | 2007-03-07 14:18:42
Probalby not a good idea.

What I don't get is why their using eNom's DNS servers (the very company that is currently parking my domain and not allowing whois updates...).

#whois name-services.com

Registration Service Provided By: eNom, Inc.
Contact: paul.stahura@enom.com

Domain name: name-services.com

Registrant Contact:
eNom, Inc.
DNS Manager (legal@name-services.com)
+1.4258838860
Fax: +1.4258833553
P.O. Box 7449
2002 156th Avenue NE, Ste. 300
Bellevue, WA 98007
US

Administrative Contact:
eNom, Inc.
DNS Manager (legal@name-services.com)
+1.4258838860
Fax: +1.4258833553
P.O. Box 7449
2002 156th Avenue NE, Ste. 300
Bellevue, WA 98007
US

Technical Contact:
eNom, Inc.
DNS Manager (legal@name-services.com)
+1.4258838860
Fax: +1.4258833553
P.O. Box 7449
2002 156th Avenue NE, Ste. 300
Bellevue, WA 98007
US

Status: Locked

Name Servers:
dns1.name-services.com
dns2.name-services.com
dns3.name-services.com
dns4.name-services.com
dns5.name-services.com

Creation date: 11 Jun 2001 13:11:27
Expiration date: 11 Jun 2007 13:11:27
tango - You Are Being Deceived Registered | 2007-03-07 14:10:47
I don't know about John, but my experience with Glenn is that he doesn't care about his customers, so I honestly don't know why Registerflies is letting him/them use this wonderful website for their "we care about our customers" propoganda. I spent MONTHS going back and forth with Registerfly and things moved all the way up to Glenn. HE had the chance to correct the misbillings they charged me and take responsibility for pushing my revenue-generating domain into redemption (yes, even though they took my money to renew it)-- but he did nothing to rectify it. In addition, it seems that his employees are afraid of him and that he encourages them to be mean to customers. In fact, I had one conversation with him personally where - in answer to their crooked billing practices - he told me, "We have thousands of customers and I don't have time for you."

If they care so much, why not email their customers? Why not refund them? Why not post something on THEIR OWN site?

Sooner or later the law is going to catch up with them and some of their employees are going to be subpoened and will have to testify about their practices. The truth will come out and I seriously doubt Glenn will be seen as a honest, professional person.

Was Kevin Medina holding a gun to Glenn's head the day he spoke to me and refused to rectify all the errors Registerfly made with my account, time and money? I doubt it. The guy was so unprofessional and flat out mean.

I'm so happy that I have it all documented and happen to have some FBI conections.
kimvette - Report Registerfly.net as a ph Editor | 2007-03-07 14:18:46
If you have Firefox 2.0 do the following:

visit www.registerfly.net
click Help -> Report Web Forgery
Submit the information with a comment saying:

"This site is a phishing site set up by Kevin Medina, who was fired by RegisterFly several weeks ago."

If you have Internet Explorer 7.0 do the following:

visit www.registerfly.net
Click Tools -> Phishing Filter -> Report This Web Site
Check "I think this is a phishing web site"
click Submit
DeanClinton Registered | 2007-03-07 14:29:31
http://www.siteadvisor.com/sites/registerfly.net/
a101 Registered | 2007-03-07 14:16:40
Nice thoughts but where/what is the FACT behind those thoughts Kimvette?
admin - Find them for us Super Administrator | 2007-03-07 14:30:10
Please do find the facts. Registerfly.com is and has always been the appropriate site. If you want to conduct business with Registerfly.net because you are lacking facts... be my guest. If you are in FACT a fact finder, please feel obliged to dig up the facts and post them hear as a contribution.

While you're waiting on facts, the rest of us are trying to protect the domains we have left... and that's a fact!

Thank you!
zelph - Ok to send money now? Registered | 2007-03-07 14:23:01
So before we were told to not send money to registerfly.com. Are we ok to go through with transactions now?
kimvette Editor | 2007-03-07 14:48:53
registerfly.com: yes
registerfly.net: no
Samson - NO! Registered | 2007-03-07 20:37:54
At this stage no verifiable control has been established by anyone! Both sites should therefore be considered extremely UNSAFE! DO NOT trust what you see here with no proof offered to back it up. That's exactly the kind of thing true phishing scammers hope for!
JeffK Registered | 2007-03-07 14:28:57
I smell a fish. Changed my password at registerfly.com and logged in with the new password at registerfly.net.

My advice is not to have anything to do with registerfly.anything. I hope all responsible are sued into gaol.
zelph Registered | 2007-03-07 14:58:15
If I were a bad guy, I would accept any password you gave me, record it, and then send those creditials onto the legitimate site so you think you logged in just fine. I got your info, and you are none the wiser. That's how a lot of phishing attacks work.
MikeInMass - zelph is right Registered | 2007-03-07 15:46:32
I'd be very cautious about entering anything on the .net site just to be on the safe side.
Samson - SCAM! Registered | 2007-03-07 21:09:15
Go take a closer look at that registerfly.net site. Hover your mouse over the login link. Notice which domain it points back to? Yeah. It points back to registerly.COM not .net. You're right to smell a fish because that's exactly what you've been handed. A nice fat red herring. I second your advice about avoiding anything associated with registerfly. The safest option is to walk away and forget about them.
JeffK - re: You Are Being Deceived Registered | 2007-03-07 14:28:10
tango wrote:
I don't know about John, but my experience with Glenn is that he doesn't care about his customers, so I honestly don't know why Registerflies is letting him/them use this wonderful website for their "we care about our customers" propoganda. I spent MONTHS going back and forth with Registerfly and things moved all the way up to Glenn. HE had the chance to correct the misbillings they charged me and take responsibility for pushing my revenue-generating domain into redemption (yes, even though they took my money to renew it)-- but he did nothing to rectify it. In addition, it seems that his employees are afraid of him and that he encourages them to be mean to customers. In fact, I had one conversation with him personally where - in answer to their crooked billing practices - he told me, "We have thousands of customers and I don't have time for you."

If they care so much, why not email their customers? Why not refund them? Why not post something on THEIR OWN site?

Sooner or later the law is going to catch up with them and some of their employees are going to be subpoened and will have to testify about their practices. The truth will come out and I seriously doubt Glenn will be seen as a honest, professional person.

Was Kevin Medina holding a gun to Glenn's head the day he spoke to me and refused to rectify all the errors Registerfly made with my account, time and money? I doubt it. The guy was so unprofessional and flat out mean.

I'm so happy that I have it all documented and happen to have some FBI conections.


Couldn't agree more. Where was the proper help when domains were lost - 12 months ago now in my case.
senthuran - Digg this Registered | 2007-03-07 15:06:10
DIGG THIS
PPNSteve - hmm.. Registered | 2007-03-07 14:35:35
I still wonder if they'll (RF) will make any attempts to get us our expired names back.. i have emailed them daily for the last 3 weeks without a single reply and submitted many ticket updates (today it went back to a previous version, I assume from the backup as stated above) also without reply. Also the who is is STILL showing the 'default' RF info.. we still have no access to admin account for this domain and time is running out.

Damn it, I want my domain back now!
nicola Registered | 2007-03-07 14:58:21
how can we change the password on the account if the website registerfly.com is down? do we call the company and ask them over the phone? how come registerfly.com hasn't emailed us to tell us to change passwords?
danob Registered | 2007-03-07 15:14:57
because they don't care about you
zgarner Registered | 2007-03-07 15:17:54
nicola,
From where I'm sitting registerfly is currently up. I spoke with support (not helpful really) about an hour ago and they said their system is down (obviously not the site though) and that it should be operational in the next 24 to 48 hours (not that I expect the support knew for certain).

Changing your password *should* be the same as its ever been while the website is functioning (or at least talking to the database on the backend).

Manage My Account>My Settings>Reset your RegisterFly.com Password
budman - Loads for me Registered | 2007-03-07 15:19:22
registerfly.com loads perfectly for me and through a proxy.



http://proxysystems.net/proxy/index.php?q=cmVnaXN0ZXJmbHkuY29t&hl=1111101001
nicola - re: Loads for me Registered | 2007-03-07 15:22:42
budman wrote:
registerfly.com loads perfectly for me and through a proxy.



http://proxysystems.net/proxy/index.php?q=cmVnaXN0ZXJmbHkuY29t&hl=1111101001


what is a proxy? are you certain you reach the 'real' registerfly through this url?
mrjv - thank you, eNom Registered | 2007-03-07 15:31:07
First, thank you to eNom for helping with moving my domains. Registerfly messed up a lot and eNom has been very helpful.

For my many domains stuck at RF, I guess, like it or not, it's possible I may lose some if not all of them. I have a responsibility, too - while I did try to transfer them, I was too late. But we can't let RF stop us - let's do our best to minimize our loss and proceed to build our business.

I understand your pain - I have domains which I could sell, but they're either not renewed by RF (and picked up by big companies) or currently unable to be managed.

Sincerely wishing best of success to everyone.
wisso - Old Backup Registered | 2007-03-07 15:44:56
The data on registerfly.com are form an old backup, at least older than 27. Feb.

I have a name expired on 27. Feb. and now it's back in my account!!! The system doesn't note that it is expired!
kimvette Editor | 2007-03-07 16:10:08
That is because the "registerfly.com" which has been up for the last couple of weeks was Kevin Medina's site, not the legitimate RegisterFly.com, Inc. servers.
whizz - John & Glenn? Registered | 2007-03-07 16:08:52
Well, they don't get my vote at all.

RF's website is back? Hah. It may look like their website (complete without any warnings to users) but not all parts are functional or even exist.

I'd be very wary of anything or positive news with respect to RF (.com or .net).

If John & Glenn were really trying to help customers, we would have all heard from them by email instead of them communicating through 3rd parties. They would have placed warnings on their website (it isn't rocket science). I'm skeptical of their intentions and inclinations - echoing other concerns held here.

I'm also curious that suddenly they are "back in control" just as, no doubt, a tidal wave to domain name transfer requests has hit them.

The only prudent thing is to get domains moved elsewhere as quickly as possible.

Kevin and Glenn are going to have to go a very long way indeed in order for anyone to have confidence in them as the operators of a business.

Perhaps the FBI, ICANN and others can get to the bottom of the whole thing. While it seems beyond a doubt that Kevin was guilty of some pretty amazing transgressions, was he really alone in that guilt?

Bottom line is that ICANN should pull RF as a registrar and forge arrangements with other registrars to provide registration continuity for the 960,000 RF customers and their 2M+ domain names.

This has all the makings of a good Hollywood script - scandal, corruption, theft, abusive people, alleged porn connections, plastic surgery, court hearings and the FBI & friends are involved. Trouble is, if it were fiction it would have been turned down for production as it is so over the top!

In the meantime, more transfers succeeded for us today - all our .INFO names have moved.

One step at a time ...
gearedup - THERE IS LIVE SUPPORT AT REGIS Registered | 2007-03-07 16:33:41
Like many of you, I have been camped out on this site ....for weeks. I am excited to tell you all that there IS live support via telephone. After trying to call, fax, email, shoot support tickets out etc for weeks, I got through today. 973-404-8430 If you are locked out of your acct, hit option 4 NOT 3.

It would have been so very easy for me to have gone off on whoever answered the phone, but I chose not to. Why? Many reasons.

First of all because what has happened to all of us was not provoked by the people that are now there. The people that are there now have one primary goal, and that is to help us. You may say, "But I'm not seeing any help!" ...you will. They are getting things back in order. If Registerfly was as ruthless as people think then why didnt they just take their site down and walk away? Boy, that sure would have made it easy for them. But no, they decided to pull things together and help us. I'm confident they are being treated like a whipping post by alot of people that call.

Lastly, it occured to me that I was grieving over 130 domain names. I'll tell you first hand, I've NOT been able to sleep. I've walked the floors in the middle of the night worrying like so many of you. The people that chose to salvage Registerfly have thousands of domain names to deal with. Regardless of how many we have or they have, they are all important. The numbers don't make them any less important. They also chose to put themselves in the firing line of millions of infuriated people while trying to salvage it all. THAT takes guts.

When you talk to these people I simply ask that you remember, you are not the only one going through this. They are going through it too.

Thats all.
skipmartin - Email from RegisterFly Registered | 2007-03-07 16:43:38
I've submitted a ton of trouble tickets and forms and complaints, etc... so maybe one of them got through? I received this email just a little bit ago (I replaced my info with 'xxxxx'):

-----------------

Date: Wed, 7 Mar 2007 14:302 -0500
Subject:
From: omara@registerfly.com
To: xxxxxx@msn.com


Dear client

I've received a email with your domain name xxxxxxx.com but am not sure what to check for please email me what you need help on so i can feather assist you.

Thank you

-----------------

I'm not sure if this is real or not... but I replied anyway. My domain is redemption status, which is public knowledge so what could it hurt? I of course didn't give them any passwords...

-Skip
freddieb Registered | 2007-03-07 16:45:42
RF.com is down at present, so not possible to change anything.

RF.net is only a home page, I don't see that it is a phishing site because the login button shows the RF.com login page link, not RF.net

RF.com & RF.net whois show Unifiednames, Inc.as Registrant RF.org shows Kevin Medina as Registrant
PC Medic Registered | 2007-03-07 16:46:35
I would have to agree with many others here. The 'Professional' approach would be for John and Glenn to post an official announcement to the main page of Registerfly.com for all to see when they login. Not knocking your efforts at all, but to ask/expect account holders to obtain updates on the situation from a site that until now was dedicated to 'die registerfly ...die' types of posts is hardly reassuring at this point.

With that said, perhaps John and Glenn would be willing to return the funds that mysteriously disappeared from my account last night. I am guessing it is just a matter of time before the remaining balance disappears as well.

Perhaps they would also like to release the remaining domains I have there that even after unlocking (and show as unlocked) still have not updated with the main registry so transfer is not possible.

It is a shame as until now I have never had an issue (in 6 years) with RF, but the way all this was handled (especially given the severity of the situation) was
very poor in my opinion. I think I can say that with some confidence as I have spent the past 25 years in management and customer relations with the last 10 focused on Technical Support sector.

I will commend them in that they have at least finally removed the Miami support numbers from their site and posted this message ...
"Important information about RegisterFly
Note, effective immediately that operations in Miami are ceased. All sales, billing and support issues are being handled exclusively through our corporate headquarters in Boonton, NJ. If you require assistance, please call us at 973-404-8430."

Though I question why it took 2 weeks to do so.
PC Medic - re: Old Backup Registered | 2007-03-07 16:54:35
wisso wrote:
The data on registerfly.com are form an old backup, at least older than 27. Feb.

I have a name expired on 27. Feb. and now it's back in my account!!! The system doesn't note that it is expired!


Perhaps this is why my account balance dropped last night even though I have not (for obvious reasons) initiated any transactions with RF in the past 2 weeks! Sucks for me I guess!

Maybe also why they show 13 domains still in my account when all but 4 have been transfered successfully.
umonster Registered | 2007-03-07 16:53:16
I just called in to try to get auth codes for domains showing RRP. I got a rep very quickly, but got the same old "can't help you, servers are down" crap.
sjwitz - STRANGE... Registered | 2007-03-07 17:10:32
At present,
1) www.registerfly.com does not resolve AT ALL
2) registerfly.com (without the www's) does resolve...but to where? Is it still the legit site or Kevin's?
3) The alleged phishing site, at .net, seems to point to registerfly.com addresses (without the www's).

Note that I flushed my DNS cache before proceeding with the foregoing...

Additional info, including digs, at the following link:

http://www.registerflies.com/component/option,com_joomlaboard/Itemid,26/func,view/id,1660/catid,14/
sjwitz Registered | 2007-03-07 17:17:55
As of 17:10 CT, www.registerfly.com once again resolves. Still not sure what happened...

Therefore: Is it still safe to log into the .com site?
zgarner - re: STRANGE... Registered | 2007-03-07 17:15:36
[zgarner@dns1 ~]$ nslookup registerfly.com
Server: 192.168.1.10
Address: 192.168.1.10#53

Non-authoritative answer:
Name: registerfly.com
Address: 70.84.105.190

[zgarner@dns1 ~]$ nslookup www.registerfly.com
Server: 192.168.1.10
Address: 192.168.1.10#53

Non-authoritative answer:
Name: www.registerfly.com
Address: 70.84.105.190

Looks okay from our DNS.
zgarner - Godaddy... Registered | 2007-03-07 17:25:37
They have kind of a funny marketing piece dressed up as a blog entry (they are filtering responses, sorry that's not a blog):

http://www.bobparsons.com/RegisterflyScandal.html

Not a bad offer. I made a comment along the lines of our company may take you up on that offer (we just have 45 with RF, but they are important non-the-less) but the GD interface is terrible. Sorry, its the truth (we do web development so I have some idea of how the applications get built and why some are so...horrible.

I don't think my comment will get posted, but the offer is good enough I'll let the idea bounce around until I decide. I do hate navigating that site though. RF for all its faults, has a smart design (the back-end failed all the time, but if it doesn't hurt my brain trying to find stuff I can be pretty amazingly forgiving)...
nicola Registered | 2007-03-07 17:27:21
I got to the site via the http://proxysystems.net website to registerfly.com logged in and then looked at the whois info. for each domain to get the auth codes, the auth codes are listed right at the bottom of the whos is data. not sure if we can transfer if icann has put a prohibit on transfers from them or not, but good to get your auth codes listed and ready right!
each1 - Leave this ship!! Registered | 2007-03-07 17:27:29
I don't understand why some of you pretend to stay with RF in the future, I would say for all of us it's time to leave RF. Even at this point they've never prvided any notice on their site. This company is definitely unprofessional. I lost hundreds of pounds last month, and now thanks to the direct help from CentralNic, all my domains have been moved out to a safe place.

Do remember what happened to us during these days! and for me this is already the second nightmare. I still remember clearly that the same thing also happened last year. A domain which worth more than 10K $ disappered from my account. I then asked them to get it back, however from that moment I never trust them anymore.

Be aware and leave this ugly fly, I couldn't lose another 300 pounds, or lose those domains worth 30,000 on this dangerous ship. We've lost so much and hopefully we may see its BANKRUPTCY next year.

BTW, is there any one can tell me how to claim for "charge back" from the credit card company?
freddieb Registered | 2007-03-07 17:40:24
"Charge back", who do you want to make the charge back against?
dewnorth Registered | 2007-03-07 18:52:41
I just finished reading this thread and frankly, am shaking my head in disbelief. Mr/Ms Administrator, you should be ashamed of yourself.

Do you honestly not remember all of the problems that Registerfly has had since day one.
-Marginal to no customer support
-Bulk tools that overall were never active
-Consistent overcharging and failure to refund failed transactions
-Advertised specials that were late or never materialized

And the list goes on. Do you honestly think this was all the doings of one man. And even if it was, would I put my trust in a couple of other owners who either didn't have the intelligence to notice that their operations were seriously flawed, or quite likely just didn't care.

Registerfly could and should go under. Suggesting that people should still proceed with transactions is at best, very bad advice.
admin - Ashamed of myself? Super Administrator | 2007-03-07 20:11:45
Quote:
Suggesting that people should still proceed with transactions is at best, very bad advice.

Please point this out, because I'm interested in knowing when, where, or why I would say such a thing.
Inocybe - I was a happy customer! Registered | 2007-03-07 21:23:16
I has been with RF since 1999, and from then and just before 2006, I was quite happy with them. Fast support (Live Chat and tickets) and no problems with billing. After 2006, the problems started, for me.

Please do NOT talk for all of us!
nicola Registered | 2007-03-07 21:46:40
has anyone been successful transferring there domains without the auth codes?
f**ckedFly - GET OUT! Registered | 2007-03-08 08:08:11
The people who run RFly don't care about us.

GET THE HELL OUT, LEAVE RFLY ASAP!!!!

And ICANN should shut down RegisterFly.net and everything else that is related with this ass of a Medina, where the FBI needs to put this guy in jail and take away his computers and all of the data that he has copied from RFly.
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