Attention Domain Owners

With great comfort I bring you the latest information from the basement of my home in Ohio.  Glenn and John, the two corporate officers of Registerfly are now in full control of their servers.  As of an hour prior to this writing, Kevin Medina has been said to be blocked completely out of the servers.

Glenn told me that the customer service people will start answering phones and dealing with situations right away.

The Meeting with ICANN

John and Glenn both met with ICANN today in person and ICANN has agreed to do what they can to help.  During the ICANN meeting there was some other information that came into the meeting that cannot be disclosed until tomorrow but it includes a possible reaching out to both John and Glenn in their efforts to save our domain names.

As this story unfolds, all the vendors that have dealt with Kevin for years are understanding now of the truth.  Vendors, merchant services as well as other sources are willing to reach out to these two gentlemen and offer what assistance they can to protect the interest of the domain owners effected by this tragic an horrible experience.

How Can We Help?

Deposit Large sums of cash into my swiss bank account... .  Actually, at this point all we can do is be very patient.  As hard as it may seem to be as domains are expiring, it's important that you understand that the staff of Registerfly is very limited and we are very many.  If it can be handled by simply filling out this form on our site that's forwarded to the powers that be, the please do that.  Being angry at this point won't help.

I have to believe that John and Glenn both have their hearts in the right place.  It seems that industry leaders including ICANN and Enom are going to help them and as Registerfly reaches out to the customers, please reach inside yourself and muster up enough patience to ride this storm out.  These guys don't care if you transfer out, they just want you all to be able to sleep at night knowing that your domains and the domains of your customers are safe and secure.  Until then....

(Edited due to controversy - We'll keep these news posts, news related only!) 

Comments

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jer1691 Registered | 2007-02-20 18:58:36 um yay?

Will - Thank you Registered | 2007-02-20 18:59:56 Thank you for maintaining this website and for helping us to keep our heads by keeping us informed!

revelationdesign Registered | 2007-02-20 19:20:44 Tell RFLY to hire me. I'll show people what real support is.

dclarktcco - Wow, turn coat? Registered | 2007-02-20 20:07:29 Honestly, the reason you created this site is totally against everything you state in you philosophy above. Nonetheless, I agree with your philosophy as it has a positive message. The hardest part for me to understand as a visitor to this site is you are now preaching FOR registerlfy. That seems rather hypocritical for the following reasons: Nothing has changed. Customer service still offers no truth to what the real reason for us not being able to get our URL's, offer no good timeline till servers are fixed, and when is the last time any of us got an e-mail saying: RFLY servers will be down this evening please bare with us as we correct technical difficulties. Customer service is simple: communicate. I did not know what was going on in the six weeks I have had issues until I googled, and a majoprity of what I have found is pure speculation. All they need to do is hire a PR person to do this and maybe help retain clients. Instead, they use level one techs to block calls by making up lies (my supervisor that can help you is in a meeting, they do not work in this building, our supervisor is not in). All this blocking is explicitly order by their immediate supervisors. The one thing I do not understand is the one side of the story (the Kevin saga) is the only one being pushed here. In life I have learned, there is always two sides to every story. Regardless of what the documents (nothing I see substantiates their authenticity), where is the other side of the story (i.e. the court docs filed by Kevin) and why have John and Glenn all the sudden become superheroes that have a one on one converse with you about info when nothing customer service-wise has changed. Seems like they did hire their PR agent? In closing, I apologize as this seems negative My post is purely an expreession of my opinions based on my observations so far. If the witch is Kevin (Believe me I am not supporting him whatsover) so be it, burn him. I always find it hard to believe in many company issues I have been exposed to that one guy did bad and no one knew what he was doing. Most of the time, not always, the others were just as guilty of the same crimes, they just covered their tracks a little better.

admin - I'm not preaching for Registe Super Administrator | 2007-02-20 20:46:35 It was a positive thought in a negative situation. I did not post it to have it picked apart and turned against this effort. Understand that this site was opened well over a year ago.... at the time I was livid about my names. I saw that others were as well so I forfeited all my efforts to protect my domains and focused my effort on exposing this saga and protecting the interest of others that I've seen with the same experiences. As far as you understanding what I now have a clear understanding of, it's going to be impossible because there are things I am not at liberty to discuss. You are correct, there has been no emails sent accross the board. They've not had control of any of this for weeks now. Not up until yesterday were they even able to access anything. A lot has changed. Those calls you were making were going to florida... many of these were forwarded. That is no longer the case. There are two sides and I've heard from both sides. Due to the attention of this site and I'm taking things in stride trying to piece it all together so we all know what's going on. Let me make on thing clear. I have no domains with Registerfly. I have no domains with Enom. I did however have them when I built this site and I could not just take this site down because I accepted my losses in this mess and walk away from those who were still suffering under the control of Registerfly. No matter what you have a hard time understanding, doesn't make your perception the right one. You simply don't have enough information to come to a conclusion and that's exactly what I'm gathering. I'd like nothing better than to move on and take this site down... I mean, I've exposed myself to a lawsuit among other such criticism for why this is here. We are now getting the information in and John and Glenn are both very busy picking up the pieces and trying to salvage what's left of this company and the customers domain names. There were reasons they couldn't tip Kevin off to their project of moving him out... many reasons that cannot be disclosed. This site is here to benefit you. I've nothing to gain and a lot to lose. A thank you for your time would seem more appropriate. When more information comes across, I'll be the first to post it. It's too large of a problem and cannot be ignored and it just so happens that this site has played a big roll in the exposing of an unethical domain company which in fact leads to the exposure of a lot more than just Registerfly. When you have all the information, then your observations of the whole thing will help you in understanding that this debacle is much larger than Registerfly or John, or Kevin. I've said enough. Please follow along with the news that's being updated and rest assured Registerflies is going to get to the bottom of it.

kimvette Registered | 2007-02-20 20:51:00 dclarktcco, Sometimes when a company is giving VERY poor customer service and in some cases (i.e., registrars) where a company can sink other businesses or render their names worthless, and the company is taking NO steps to undo the damage they have done, one has to go on the offensive. As an example, I once had a very poor customer service issue with a rather large company. They had been ignoring me for about six months regarding a warranty claim. I called them, emailed them, outright spammed them (I obtained a hacker/spammer tool and FLOODED their inboxes with email, this was before spam filters became pretty much standard). All went unheeded. Finally, I registered {companyname}stinks.com, showed them the whois, showed them the HTML mockup for a CMS I was getting ready to implement, included the planned disclaimers I drafted up in the email, and the parodied trademarks (along with notes citing cases Fair Use applies to trademarks as well as copyright) and sent it off to them. The next day they called me, were apologetic (were I there they would have been kissing my feet, I'm sure) and they offered to not only handle the warranty issue, but upgrade the peripheral at no cost to me. I refused the upgrade but they would not hear of it. My point is: if being nice and following process does not work, working your way up the food chain doesn't work, and a company damages your business or your worth in some way, you have to take them on, fighting fire with fire. In our friendly admin's case, does it surprise you that principles from RF contacted him? I mean, if you search for registerfly problems, registerfly sucks, registerfly problems, and so forth, this site comes up on the first page. Glenn and John would have been utter fools to NOT contact Lao here, ESPECIALLY in light of the SEO he has done, and successfully getting highlighted on Slashdot, digg, and other major sites. Now, since this site was created in order to convince/coerce RegisterFly to address the problems, and address them RIGHT NOW, does it not stand to reason that if RegisterFly principles contact the owner of the site, that the owner of this site work with them to let them know how much pain they have been causing their customers? RegisterFly lost me as a customer. They lost me about six months ago when they lost a domain that was paid for and up to date. My company was still using them for sake of convenience but I had already begin updating the whois, looking for other registrars, and attempting to initiate transfers. Funny thing was, half the time whois changes would not take, and the other half of the time it would revert within days or even hours of a successful update for many of our registered domains. Also, domains would miraculously return to "locked" status after my unlocking them. So, I've been able to successfully transfer out only a handful of domains until eNom stepped in to help us. In recent months RegisterFly has been downright painful to deal with. Because domains were locked (despite unlockign them in the GUI) and renewals were unsuccessful, we had to repeatedly call them time and time again repeatedly (this sentence is intentionally redundant) only to be told to re-submit the renewal and then dispute the charges when we're double- or triple-billed -- after waiting on hold for 47+ minutes. So! If Glenn and John are willing to work with Lao here to communicate with their customer base, let us know what the root cause of problems are, and do whatever it takes to address the problems, does this make Lao a turncoat? Certainly not! It only means that Lao's site is a success in that it generated the desired effect: to get RegisterFly to get their asses in gear and address problems which we cusomers have been wailing about for well over a year. Rather than insult Mr. Russel, the gentleman who succeeded in engaging RegisterFly in discussions, we should be thanking him for the selfless efforts he has put in. I've been aware of this site for a while now and read it occasionally, thinking "Yep, I've had those problems with RF too" but with their meltdown yesterday, our inability to renew domains for several weeks now, and with domains expiring early today, I finally registered on the site tonight to take advantage of the contact form. Thanks to Lao, I have successfully rescued our domains which expired today, and for that I am extremely grateful. I think that other RF customers who have been affected by Mr. Medina's fraudulent philosophy should be grateful to the founder of this site for whatever part, small or large, it had in Mr. Medina's dismissal, RF's principles' engaging the public and personally taking responsibility for fixing problems, and for getting other registrars to help out so that other businesses are not further crippled by Mr. Medina's alleged indiscretions. We are extremely fortunate in that we have lost only ONE domain. I have been in contact with eNom about getting it back and the answer last week was yes, we can get it back if we pay a premium (which we will NOT do; we will NOT be extorted due to another's indescretions or negligence), and the answer today was no, they cannot push it into our account because it is in someone else's account at eNom. I am pissed that it is in the hands of a linkfarm/cybersquatter now, and I REALLY wish that RF and eNom would do the correct, ethical, and moral thing and give us back our domain. Would I use RegisterFly again? If they proved themselves to have integrity, to be reliable, and to be RESPONSIVE, then YES! Of course! I do plan to keep a couple of domains with RegisterFly to see how they handle the customer service and renewal issues, however I will not register customer sites with them any more, nor will I register key domains with them (e.g., only register personal hobby domains in the meantime) until they prove that they can be trusted to act in accordance with their customers' best interest. I've had to deal with many registrars, and out of all of them, RegisterFly has the best GUI. IMHO. I like being able to access every facet and HATE dumbed-down interfaces where they hide half the settings from you. I also appreciate the fact that while they advertise their services in the admin pages, like every other registrar does, their adverts, er, "offers" do not get in the way of or hinder rapid completion of a task. In an ideal world, IMHO, eNom and Registerfly would merge, keeping the best of each registrar and discarding the worst of each. Again, try thanking Lao for what he has done for us, for his engaging the RF execs, rather than insulting him. Kimberly Lazarski

admin - Thank you! Super Administrator | 2007-02-20 20:59:19 Thank you kindly. Please let me clear one thing up, I'm not Lao Russell. Lao Russell has passed but it was her and Walter Russell that had had some great books and art in the light of the science of mankind. I simply thought it would be something that I could post for the benefit of all these users on here to uplift them during this experience. Simply something I find as profound and uplifting is all. I'm no Lao or Walter Russell. I'm just a webmaster.

dsmj - We all started out hating RFLY Registered | 2007-02-20 21:12:08 But during this event i have heard and found out differently with my own ears and eyes. It is now easier to actually believe that ENRON type stuff happens, and that a company as a whole can be brought down by a very few. It turns out that blaming a whole company for problems isnt the proper thing in this case. Registerfly had one major shareholder, a pushy forceful person that commenced a sequence of downspiraling events, perhaps aided by a few other morons.. That bad dude is going to court to face charges. The company had in it many many good people, many that quit , many that were fired for having moral stamina to stay and try to fix it...and forunately a couple still remain. The one big issue here is that NO oversight in ENRON caused that to come to light, it was an outsider poking in that blew over a house of cards. Such as it is here.. the truth comes out only it small amounts, but there is a lot of it. Respect and thanks to our Admin.

mikefast - we better support Registered | 2007-02-20 21:15:27 I understand why they started this website. I've done a few myself just like this. www.badderbusinessbureau.com was one. BUT, now that r-fly is communicating with this website, it's a damn good idea to say a few positive things about their efforts. I'm as pissed at them as I can be but that doesn't get BIG problems solved. Just screaming and cussing at r-fly gives relief but doesn't solve anything. I think it is GOOD that somebody is having a positive exchange with RFLY. We need to at least TRY to communicate in a positive manner for solutions. Not just sit back and throw f-bombs. Just my thoughts. Every thing I own is on the line here. If r-fly goes south on me with all the domains I have there now I'm in HUGELY deep shit. I'll sya nice things about 'em and even stay with them after this is over if they really show they are in this for the long haul and will work for us instead of ......... oh well, you get what I'm saying

sjwitz - Late Thoughts Registered | 2007-02-20 21:19:13 Let me say this. I am simply astonished as to all of the events that have unfolded in the course of the last 1-2 weeks. The litigation-related documents alone are very noteworthy. Events subsequent to that seem to be happening very rapidly. For this reason, it is simply premature to rush to judgment at this time and I therefore concur with Admin's last. But it also has to be understood that there are a lot of raw emotions right now, and for that reason, I cannot blame ddarktcco. It is clear that even if r'fly as an entity completely and totally cleans up its act, the brand is pretty much destroyed. So if the reconstituted management of R'fly are truly "white knights," my recommendation is that the existing brand (which in my mind conjures up images of decay, even prior to the debacle), needs to go away. In other words, come up with a new brand and start over. I would have more thoughts, but I'm typing this up in the middle of class and I shouldn't be. In any event, I continue to hope for the best. --SJR

leming - Domains Held Hostage Registered | 2007-02-20 21:27:01 Well so far 2 of my domains have been allowed to expire. They took my money for one of them, I believe that is called fraud and the other was funded in a quick checkout account, but was never processed after performing the renewal. The tech support is past non-existent and as of today nobody answered any of the billing or customer service numbers. I need to get my domains back running, but cannot find out any way to get this done. I tried Enom, but they just pushed me back to RFLY!

dclarktcco Registered | 2007-02-20 21:50:01 sjwitz, I do appreciate your acceptance that I was purely stating my opinion about a missed point: Registerfly has not attempted to communicate directly to their customers. That and how can any of us take Rfly employee's words that once all the dust settles with Kevin, that things will change? That is what I read in the above phone conversation. Sorry I used a non-tactful approach, maybe. That is all, I am not trying to attack the admin, just words of caution before you boast their integrity. Also, I do apologize for not stating what I felt was a given: a thanks to mr. admin for his hard work, and yes, to Lao the philosopher too. Mr Lao and Mr. Admin, maybe Lao reincarnated, thank you.

dsmj - True Registered | 2007-02-20 21:53:54 Perhaps unfortunately, but until the Federal case is heard and established fully, there is stuff the admin is aware of and cannot tell you....suffice to say if what he heard was really awful then that is what you would get - and this site would be much more about bashing and less about faith in all this.

Samson - Trust is Earned Registered | 2007-02-20 22:06:34 I'm glad to see that this is all working itself out. Or at least it appears to be anyway. Time will tell. Regardless of what happens now my trust in registerfly has been destroyed. I will never do business with them again. Nor will I recommend anyone else do business with them either. Trust has to be earned, and once lost, is nearly impossible to regain. This whole situation seems like stepping on a rusty nail. At first, the wound hurts but the pain goes away. Maybe it itches for awhile. Sometimes you swear your foot hurts again. But you dismiss the pain as a figment. But then you realize one day that your foot has become infected. The doctors are telling you you may lose the foot. They wonder why you didn't do something sooner. You tell them you didn't know. You thought it was just a fluke here, a twinge of pain there. Then when you ask for a second opinion, the doctor says you can't and locks your foot into a steel shackle. No matter what you do, your foot isn't coming out of that shackle. The doctor wants 20x what the office visit should cost, or he'll let your foot rot off and feed it to his dogs. It's your foot. You need it. So you pay him. But he doesn't let you go. Says you didn't pay, and is now demanding that you pay him again, only this time 40x the price because you bled on his floor. This time you refuse and threaten to call the police. So the doctor hacks your foot off and locks it away in a cryo tank. It's going to be very very VERY hard for most people to forgive having their foot cut off because they stepped on a nail and refused to give in to the doctor's extortion. I suspect it's going to be equally as hard for a lot of people to forgive Registerfly letting Kevin Medina nearly cut off their own foot. Or throw their domains into a cryo tank never to be seen again. I am forced to agree that as a brand, registerfly is history. This kind of thing isn't something you can recover from. It would be a bit like shrugging off the destruction of Enron and forgiving Ken Lay for what he did to the company. I hope John and Glenn are able to salvage things, but doing so without dissolving the corporation and forming a new one seems like a foolish move.

Agrawal - Gesture of good faith required Registered | 2007-02-20 23:32:33 Perhaps if the John and Glen indicated in some way that they are first and foremost committed to solving the tons of problems, they would become more credible. An easy way to do so would be to stop accepting NEW business (domains, hosting, etc) and only accept RENEWALS until they sort out the mess. They could say something like this on the home page of RF: "Due to system consolidation activities, we are currently not accepting any new domain registrations, hosting, etc."

Benk - Thank you Administrator Registered | 2007-02-20 23:37:34 I support the one who is proactive in finding solutions. It requires faith and optimism. I commend your courage and learn from your actions.

SkipCard - I want to believe Registered | 2007-02-20 23:49:06 First, thanks to the Administrator for all the time and effort on this site. I do think we all want to believe that things are going to work out. Right now, there are 4 obvious things that would logically be near the top of the list if RF is really trying to recover: * renewed SSL certificate, * ability to lock/unlock domains and transfer, * ability to manage nameserver settings, AND * e-mail/info directly from RF to customers indicating intention to fix things. So far, they're 0 for 4.

Stanley - My thanks to the Admin Registered | 2007-02-21 00:19:02 1. My thanks to the admin of this site for doing so much to help RF victims. 2. If RF truly is under "new management" we need to be told that by them as an official statement. 3. Fix the damned site already so I can proceed with trying to salvage my own business. 4. Initiate a complete audit of EVERY customers account. There are probably thousands of RF customers owed funds for uncredited transfers (no add'l year added), unrenewed domains (but charged) or funds just blantantly removed from their accounts.

vbertola - ICANN policies Registered | 2007-02-21 02:58:50 Hello, my name is Vittorio Bertola, I represent the At Large constituency (the nearest thing to registrants) in the ICANN Board. I would like to get in touch with you to understand better what happened and the entire situation; even if ICANN's purview in these matters is usually limited, perhaps there are things that ICANN could or should do. I am particularly interested in possible considerations for useful systemic changes that might come out of this story, such as changes in the registrar accreditation and enforcement practices. Thanks,

RichF Registered | 2007-02-21 03:20:33 To vbertola: I think that Registerfly is holding Domaiins as hostages. I have had no support and no replies to long open tickets and I can neither get problems resolved or get away from Registerfly. At the moment, my email for the entire domain is totally hosed because I have a catchall account at Registerfly and it is down. I can't change any records and I can't transfer my domain to another hosting provider. Why? Because Registerfly will not release or provide the authorization code. And I cannot redirect any of the records to another way to POP the mail ore transfer the domain. Registerfly's actions are imoral, uinethical and perhaps illegal. ICANN should send in a team and release the hostages. To let these folks hold millions of domains at ransom is unthinkable. You don't need to consider long term systematic changes. You need to avoid a major credibility disaster. It will not be long before the media gets wind of this horrible nightmare and starts to point fingers at those that were responsible for happening and then for those that were not responsible for getting it fixed. If any agency has responsibility for managing the registration and transfer of domain names, it must be ICANN. I for one am looking to you for leadershio in a crisis and not long term strategic direction. RichF

Domainz - re: Systemic Change suggestion Registered | 2007-02-21 06:12:19 Hi Vittorio, Regarding suggestions for useful systemic changes, I'd put at the top of the list the necessity for registrars and their resellers to make available to the domain holder the lock/unlock feature for domain names. Even before RegisterFly started its extraordinary decline, I was forced to contact their Customer Support in order to unlock a domain. I could always lock a domain by myself, but unlocking required their intervention. When Customer Support fails, as it has in this case, then a person's domain names are inaccessible and can't be transferred away. I'd also suggest for systemic improvments that all Auth Codes be constantly available online. If either the Lock/Unlock or the Auth Code functionality isn't available, then the registrar should lose its ICANN accreditation. Thanks for being open to suggestions. The free-market approach can work, but RegisterFly is the perfect laboratory for examing how it can fail and we can all learn from this.

nathan7 Registered | 2007-02-21 08:11:59 Mr. Bertola, I'm afriad that ICANN will come out very tarnished in this business as well. Communications between the ICANN Ombudsman and other ICANN personnel have been made public that show that ICANN has little or no interest in addressing serious matters unless it blows up in their faces. If ICANN had been more proactive in addressing the multiple customer complaints, it may have been able to avoid this fiasco. As it is, I have no confidence in ICANN's ability to regulate registrars and the ICANN certification now means next to nothing to me. I get the feeling I'm not alone. Good luck in salvaging ICANN's reputation. Sincerely, Nathan

ChinaJoe - Central record of domain name Registered | 2007-02-21 08:12:56 I would suggest a central registry of all domain names.... As someone else pointed out, domain name are like property. People own them. Companies own them. Businesses depend on them. You would not expect to have the record of property ownership to be kept by the real estate agency, so why should it be like that for domain names?

kimvette Registered | 2007-02-21 12:17:34 Quote: even if ICANN's purview in these matters is usually limited, Wait just a second; are you saying ICANN's interest in the integrity and reliability of registrars is limited? Does this mean that accreditation is merely a fee scale, and is not any kind of certification process, and that ICANN's rules and regulations are simply for show? Does this mean that ICANN does not care a whit about registrants? Does this mean that ICANN does not oversee registrars, despite their stated mission? What DO they do then, aside from collect registration fees?

fjkd2 - re: Gesture of good faith requ Registered | 2007-02-21 03:48:59 Agrawal wrote: Perhaps if the John and Glen indicated in some way that they are first and foremost committed to solving the tons of problems, they would become more credible. An easy way to do so would be to stop accepting NEW business (domains, hosting, etc) and only accept RENEWALS until they sort out the mess. They could say something like this on the home page of RF: "Due to system consolidation activities, we are currently not accepting any new domain registrations, hosting, etc." That good idea, because new registration/hosting needs new support power and hardware resources. One of part of registrar business is fee from renewal. I think that if they earn 0,5 USD per renewed domain (or more) it means about 100 000 usd monthly. I guess that it's really enough to pay cost and process to clean up that mess

Sun - SSL Certificate Registered | 2007-02-21 04:39:36 I guess first they should correct SSL certificate of their website. That will be the best evidence that they have all servers in control and 1st level of security....

kreoton - SSL rmoved Registered | 2007-02-21 05:16:02 they removed SSL from their website, waiting for next step

Sun - re: SSL rmoved Registered | 2007-02-21 06:05:33 kreoton wrote: they removed SSL from their website, waiting for next step SSL certificate is still there ! see https://www.registerfly.com

leobard - got out of this via eNom Registered | 2007-02-21 07:32:20 I got out of this mess via enom, at least I think this worked. I got two e-mails from enom about my domains at registerfly. At all, I have three domains there. eNom provided customized links in this e-mail, that were bound to my account. Clicking the links brought me to enom and I clicked some buttons to get my domains to eNom. From eNom you can get the AUTH code very easy, go to "manage domain", then "General Settings", there is a "Email Auth Code to Registrant" button. Press that, I instantly got my auth code, and I will use that now to move one of the domains, as a test if all is ok. I wrote more ramblings about this on my blog: http://leobard.twoday.net/stories/3348089/ for me, it seems my domains are safe, and I pray to god and trust him that all this will sort itself out for you guys.

chandler_vt - unlock the domains Registered | 2007-02-21 08:01:26 Quote: These guys don't care if you transfer out, they just want you all to be able to sleep at night knowing that your domains and the domains of your customers are safe and secure If they want to do that then the solution is very simple-- unlock all the domains even those within the first 60 days of registering. Let us sleep and you sleep too

passinthru Registered | 2007-02-21 08:09:49 I understand the spirit of this post. It's refreshing to have an optimistic perspective despite the impending catastrophe. Still, I'm not going to jump on the love Registerfly bandwagon just yet. Registerfly has lost me as a customer forevermore. Any company who runs & hides at the first sign of trouble is not the kind of company I want to do business with. I'm sorry to say that Enom has given me the same abominable service. They're just as bad (even worse) at tending to their customer support ticket system. I've had 3 open tickets for the past 3 weeks. Today they got around to sending me some ridiculous form email saying "We will assume your issue has been resolved if we do not hear from you within 96 hours." I've learned my lesson. With discount registrars you get what you pay for. Shoddy product, zero customer service, and tons of excuses. John & Glenn, the ball is in your court. What can you do to change my mind?

kimvette Registered | 2007-02-21 12:22:26 Expensive registrars (Network Solutions) are equally bad; worse in fact, because they never refunded what they owe me from domain registrations in the 90s, when they were a monopoly overcharging everyone and were ordered to issue refunds. If Network Solutions and Registerfly as they existed as of last week were the only two accredited registrars in existence, I would choose Registerfly over Network Solutions after all the crap they have pulled, between certificates, f***ing with the root DNS and breaking spam filters in the process, and abusing their monopoly status in the early days.

btorres - re: ICANN policies Registered | 2007-02-21 08:13:04 vbertola wrote: I am particularly interested in possible considerations for useful systemic changes that might come out of this story, such as changes in the registrar accreditation and enforcement practices. Thanks, Vittorio, What the other posters suggested seems wise to me, but also, it seems clear that when such a large registrar gets into such deep trouble, something must be done by the accrediting bodies. This is a question of real importance given how many of us have domains that we use for business reasons. I, for one, stand to lose a domain that I've spent the last several years building a business on, and it scares me. If there were a way that ICANN or some other body could have stepped in and taken over the situation when it became clear that RegisterFly was unable to work with us, it would have avoided a significant chunk of this mess. ICANN also needs to be more responsive to early warnings about these kinds of problems. So far, ICANN has proven almost completely impotent in the face of this impending disaster, even when it could be shown that Registerfly was unable to abide by ICANN's own rules. In sum, I appreciate your asking for advice, but I wonder what ICANN actually does if in a crisis like this the organization is rendered basically useless.

MikeInMass - No improvement Registered | 2007-02-21 08:37:45 Well, it's now Wednesday morning 9:30 EST and no more news from RF. That's a real shame because I was hoping for more. Not a lot, just more. Like how about an email from them to their customers with an APOLOGY for starters. And how about some communication through their website, like an APOLOGY and a timetable for example. I'm hoping I'm wrong, but it's not lookining any better to me, all my domains are still locked up, messed up and uncontrollable and I've gotten no official word from anyone via email, phone, support ticket,etc. POOR, POOR customer service, that's all I can say at this point.

admin - Registerfly Statement Super Administrator | 2007-02-21 08:56:58 The powers that be at Registerfly fully intend on making a public statement today on this site as to the status of what's going on and how these situations are going to be handled. I've edited the above news post due to a portion of it not being news related. We'll keep these news related only.

dsmj - Support Form at Regsiterflies Registered | 2007-02-21 09:45:37 Its important that everyone know that the Support form here at Registerflies.com is a Success. I just got my First Support Form request FULLY SATISFIED via email reply Thats a very quick turnanround as compared to historic experience i have had with the Ticketing system on Registerfly.com, e.g. Membership here has its advantages. It is important to note to those in distress that the Registerflies.com Admin and staff have succeeded in the goal of creating a better situation out of a tough one, and that your Support requests through this site are being processed & addressed. Admin - i am in your debt. I would like to politely suggest that anyone getting help could show appreciation for our egalitarian admin , kindly click on that Donation button. He is doing this site out of his own pocket, and on your behalf. He probably will never outright ask for any compensation, that is just the way he is. Its up to us to respond in kind.

SkipCard - Interesting Story at CBRO Registered | 2007-02-21 09:48:42 A February 21 story--link below, I hope--says, among other things, that "ICANN is today expected to take 'decisive action'" of some sort, regarding RF. The story covers the whole RF situation fairly, though for most of us it just repeats things we already know all-too-well. I am left wondering what "decisive action" means to ICANN. Committee meeting? Blog entry? I'm less than optimistic. (Though on the positive side, the earlier message from Vittorio Bertola means that someone connected to the organization actually is concerned. Thank you, Vittorio Bertola.) http://www.cbronline.com/article_news.asp?guid=F4D808F5-530F-4F5B-BECF-F87EA05CBF15

jacel - RE: No Improvement Registered | 2007-02-21 09:57:48 I only came across this site a couple of days ago. Since then my routine has been to check this site before logging onto registerfly.com. After reading all of the post, I was surprised (NOT) that there is still no changes on registerfly's web site. The SSL is still invalid and if they truly want us to believe that they are making changes then at a minimum they should have an announcement on their support page letting us know of the issues that they are having The other thing they should do, is send a response to every open support ticket letting us know that they will try to resolve these as quickly as possible. No response to open tickets for over two months is worse then a canned response letting the customer know that there is a problem. On the other side of things, I would like to personally thank the Admin for putting up this site and keeping up

JRBHosting - Sorry Registered | 2007-02-21 17:05:29 Sorry, I have to call BS to the server status. Or call BS to the support at RegisterFly. I just had to SCREAM at a tech support at RF to get them to leave a message for their supervisor to even call me back. Nontheless to get him to tell me that "I have no access to the server, neither does anybody here...." (Unnamed Support Representative). If I do not receive the promised call back, there will be serious issues. I have a problem 4 months brewing, and its about ready to come out...

jaks - When will it ever end? Registered | 2007-02-21 22:18:21 Not sure I buy it sorry. 1. Invalid Security Cert. 2. Not one hint on RF that anything is or was wrong. 3. No GENERAL email containing an apology. 4. No onsite messages for people that submitted support tickets. 5. Only showing love to the people that scream the loudest. You know why nothing like this has happened? Because everything is cloak and dagger to hide these probs from customers that do not know or realize just how bad things are, were and will be. Shady dealings and getting shadier. On the positive side I did finally find my Paypal deposit in my account but ummm do I dare try renewing my expired domain yet? If RF was upfront and honest then they would earn back at least a bit of respect but as of yet there is no reason to forgive, no matter what the so called news is. If these RF bigwigs are talking to you admin (which I do not doubt for a second) then why haven't either of them made a post on here? John and Glenn need to step up. Obviously support tickets will take a while but I know damn well an apology is in order. I think the customers of rf deserve that much. I bet it would make waiting a whole lot easier too. I know this was all negative but I believe that John and Glenn can turn it into something positive if they actually care. In my opinion they haven't done a damn thing to show that. Admin you are doing a great job but you have to realize, just like in a court of law, this is all hearsay unless they say it to us.

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