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Monday, 19 February 2007

Fresh off the press... Registerfly new staff is currently closed the site and are changing the root passwords.  The site will be back shortly and they are going to secure other sites being hosted on the Registerfly system.

hostgator I'd like to thank Hostgator.com for assisting with the increased traffic of this site.  They have hosted this site from day one and have been supportive of the efforts put into this.  When I called them today, their support was very quick to respond and donated a free month of hosting for the Registerflies.com community on a dedicated server so that we could handle the bandwidth.  Thank you Host Gator for your speedy effort with assisting this community website.

News will be updated as it comes in.  Please join us in the live chat room for discussion on the latest news, weather and Registerfly.  You may make a friend or two along the way. 

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jdale - auth Registered | 2007-02-19 19:38:48
Any chance we'll be able to automatically get auth codes once the new system is up?
admin - YES Super Administrator | 2007-02-19 19:43:58
Yes, all systems will work and everything will be back online in short order. It's a mess but they are working on this right now as we speak.
wheel - Backdoors. Registered | 2007-02-19 20:50:59
It would be advisable that they make sure there are no backdoors on the servers. Just because the root password got changed, it doesn't mean there isn't a backdoor of some sort (such as SSHD)
zappa - Not convinced yet Registered | 2007-02-19 21:42:47
Sorry, I'm not so confident. I had filed a complaint with ICANN and got a response back some time ago. I had a letter from the V.P. of registerfly who I take must have been John. I'll check if I can find it and revert. It did result in my getting my expired name renewed but took 23 days to do so. It was attempted to be renewed 2 days after expiraton. His letter was very curt. Never a sorry, or I'm glad I can help or any consolation at all. I hope it was Kevin and not John because if it was John then I have zero faith in the outcome of this mess. I have one name that is totally locked and useless because of bad name servers.
Sparks
admin - John - Payroll Super Administrator | 2007-02-19 21:51:03
John was in only in payroll. It more than likely wasn't John.
chandler_vt - new domain has gone on sale Registered | 2007-02-19 22:25:55
I recently registered 2 domains with registerfly in january.

It shows in my account and everything. But to my horror one domain is available for sale on sedo.com.

How is that possible? I hope these guys do sort that out with changing the root password
zappa - Useless quesiton Registered | 2007-02-19 22:36:57
I suppose this is way to early to ask.
Anyone have any projections when their site will be back up?
Festus - Get a Lawyer Registered | 2007-02-19 22:52:48
If they had my domain name, I would have a layer already.

No telling how many domains will end up in someone else's hands.

Who will sort it all out? ICANN could care less.
jdale - How to get domains from Enom Registered | 2007-02-19 22:54:00
So that we may get this domain restored for you, please do the following:



1. Go to www.enomcentral.com and create an eNom account. Once you have done this email us your eNom login ID…along with…

2. email a screenshot from within your RegisterFly account showing the domain, so that we may verify domain ownership

3. email a copy of your photo ID (Driver’s license)



Once the above has been provided and validated we will have the domain(s) placed into your new eNom account within 2 business days.



You can fax your request to 425-952-0794


elida flores | business development
__________________________________
eNom, Inc., a Demand Media company
Direct: 425.274.4500 x4262
Fax: 425.952.0794
15801 NE 24th St.
Bellevue, WA 98008
elida@enom.com
kimvette Registered | 2007-02-20 10:29:18
Elida,

I sent you an email with the info you specified and would like our domains moved into our eNom account.

Also, I included some past correspondance I had with Mr. Gravelle regarding a domain which registerfly "lost" from their system; their answer on an ongooing basis was "wait for it to expire and re-register it" and Mr. Gravelle insists that in order for eNom to resolve the issue and for us to reclaim our domain, we have to pay $80.00

This is a *bleep*-up between you and your authorised reseller and as such your reseller agrement (yes I read it completely) states that the reseller is to be charged for any costs in resolving mistakes such as these.

I expect that eNom will do the right thing and move that domain into our account as well. I am fine with paying the renewal fees (even though we had previously paid RegisterFly for two years' renewal on the darn thing) however to charge the end user for YOUR mistake (like it or not is is YOUR mistake as RegisterFly was acting as an agent on your behalf) is unfair at best, to put it very politely.

--Kim
sirchadlington - Elida!!! :-) Registered | 2007-02-25 23:42:07
avatar I AM SO HAPPY I FOUND THIS SITE!

I was completely blind to RegFly's shady business!

I have sent all my info and license to Elida.

I hope she replies soon!
mikefast - thanks Registered | 2007-02-19 22:59:11
I am suffering much as I have 200 + names and every day or so I lose another (they go down on expire date. Got a few high end customers who really rely on their websites looking to go for my throat. I just wanted to say thanks endlessly for the accurate info posted here by admins at registerflies.com. Much of posts I'm seeing at other places just spend endless space bashing but not giving helpful info. Rumors that are false really hurt too. THANKS VERY VERY MUCH for a place where I can hope to find some truths and up to date info. I take my busness seriously and am very glad to find this resource.
kimvette - "closed the site and are chan Registered | 2007-02-19 23:26:16
Mounting a *nix filesystem in single user mode and changing the root password takes all of five minutes. What is keeping the site down, really?
kimvette Registered | 2007-02-19 23:56:49
Hmm I see that cached pages indicate it's ASP, meaning a Windows box. So, resetting the password using an offline registry editor to get into directory services restore mode of Windows, then installing back doors so that (any configured) normal/domain passwords are reset automatically takes all of about 20-30 minutes. So, even if they are on a hardened Windows 2003 box, if the issue is they had to reset "root" or "Administrator" passwords, the box should be up by now.

If they're scanning for rootkits, well, that can take a little longer, but any sysadmin worth their salt would have booted from CDs, mounted the filesystems read-only, and then scanned. Considering the criticality of this issue, if they had the majority of their IT department called in to address this, it should be taken care of right away - and the servers should be isolated from CSR and exec workstations "just in case" Kevin placed the trojan/rootkit installer on a client machine somewhere on the network. Wireshark/ethereal would pin down any unusual activity in the intermediate connections.

So, I think the line about "resetting root passwords" is a load of horse manure.
admin - Kevin was the sys admin Super Administrator | 2007-02-20 00:27:00
Kevin was the system admin. They were totally locked out of their system. This is like a new thing for them. Be patient, it will be back up soon.

No sense speculating until we know what's going on.
Festus - I say it's a ruse Registered | 2007-02-20 00:34:55
They are creating a ruse to blame it on a scape goat. Kevin is long gone sipping drinks on the beach in some other country with all the money waiting for everyone in a swiss bank account.

How many more domains will be missing when it comes back? We will see...
admin - Kevin in Florida Super Administrator | 2007-02-20 01:11:09
It was verified today that Kevin is indeed in Florida. Yesterday we took pictures of his office and the place he's living in called the Icon condos in Miami Beach.

This evening he was locked out of the server and his IP blocked!

Festus, I feel your pain. You've been supportive of this site for a long time now. Have a little faith that we are getting somewhere with this... finally... finally they hear us!
Destroyer X - Thank Goodness For Registerfli Registered | 2007-02-20 00:06:48
Quite honestly, up until about two or three days ago, I was completely unaware that RegisterFly was having so many problems. After visiting the Web site to try to renew my domain name, one of the biggest things I noticed was that they changed the Web site. The layout of the Web site made it somewhat difficult to navigate around compared to when I first visited the Web site in 2002 and subsequent visits.

Doing a random inquiry on top domain name registrars, I would've expected RegisterFly to be among them with their low domain name rates, but I was suprised that they weren't. After doing a Google search for RegisterFly, I was completely horrified that they have some of the most complaints I have ever seen for a domain name registrar.

Fortunately, I only have one domain name and my Web host is down (a friend of mine from Minnesota actually hosts my site, but we've both been busy lately to mess with our sites), but I have a feeling that it'll be a uphill battle to get my domain name either renewed or transferred away from RegisterFly before my domain expires on February 23, 2007. My domain was one of the many domains that were bought through RegisterFly but the actual registrar was eNom.

I was hoping that I could call eNom and hope that they have the AuthCode I would need to do a domain transfer, but I never got through today. I did call RegisterFly and asked for the AuthCode, but they pretty much said I can only get it from the RegisterFly Web site. The funny thing is, I tried looking all through that Web site last night and part of this morning, and I couldn't find hide nor hair of that AuthCode. I found the spot it was supposed to be in, but beyond that, I didn't find a thing.

Anyway, I wanted to thank the owner of Registerflies.com for bringing us this news. This site does offer a small glimmer of hope that I can somehow get the information I need to save my domain name from expiration and have it transferred elsewhere.

Currently, I don't have a whole lot of faith in RegisterFly's re-structuring, but John and Glenn may be the only ones to restore some of my faith if they can pull everything off.
admin - Thank you Kindly Super Administrator | 2007-02-19 23:36:30
Thank you for the warmth of your comment. This is going to be a difficult task to pull off for both John and Glenn. I'll keep things updated as I hear from the powers that currently be.
kimvette Registered | 2007-02-19 23:33:34
elida,

How can that help us now that registerfly's site is down? I have a domain expiring tonight (ok, early morning, really), tried transferring it to eNom over a week ago but it failed despite following the proper procedure. I've since tried renewing it but renewing failed.

God, registerfly has been a pain in my *bleep* and I've been trying to transfer away from them but transfers AWAY from them always seem to fail for one reason or another.

Also, I am SICK of their changing the whois on me all the time; I am forever going in and correcting them.
admin Super Administrator | 2007-02-19 23:39:48
I think you will still have the 30 days. Send in the support form and it will go directly to the top management and be dealt with on an individual basis.

The changes were made by Kevin and he's locked out of the system now. They are currently on location with the servers with a team and working out the bugs and trying get everything back online quickly. Once everything is back online, they say all features will be working and would have been working had it not been for Kevin sabotaging the system.
Destroyer X - Curious Registered | 2007-02-19 23:49:04
Just out of curiosity (mostly, because I'm sweating now that the clock's ticking before my renewal date), regarding the Support Form near the top of their page, does that link to a server independent of the servers that power RegisterFly, or is that server currently down as well?
admin - Yes it does Super Administrator | 2007-02-20 09:56:32
Yes, it is a safe email set up for this purpose only for the use of people on this site.
charlie22 - They're doing 'something' Registered | 2007-02-20 01:03:30
Well there's no doubt they're doing something. i have over 740 client domains with them. They just pointed 9 domains to our new server .... unfortunately we had set it back to the old one (IE: We're down).
THANKS for this site. Look forward to your form.
sinemacula - site's back Registered | 2007-02-20 01:58:00
Looks like registerfly.com is back up...

My domain is still showing as expired, even though I've been charged for the renewal three times.
wzuberi - site back but now fixed Registered | 2007-02-20 02:29:13
The site is back, but the problems are still there...such as slo-o-w loading, no auth code, inability to edit any information...stuff like that.

But at least they're trying to get it to work...I think I can see some hope. I just want this fiasco to be over and get my domain safely away from this mess.

Big thanks to the admin of registeflies for keeping us posted on the happenings and giving us all hope!
triphius - Progress? Definitely. Registered | 2007-02-20 02:31:13
It's definite that progress is being made to rectify the situation. I am glad to see that our efforts have not been in vain (they very much felt like it).

I have submitted the domain that I had been in contention about via the support form ... so we'll see how it goes.

Thanks again to everyone here for a job well done and continuing to make progress...
mybagofjems - outta there Registered | 2007-02-20 04:06:57
I am getting all of my domains out of there come hell or high water. I don't care what promises they make. They should have thought twice in the first place before pulling crap like that. I hope they all go to jail.
triphius - Re: outta there Registered | 2007-02-20 10:30:19
Oh, all my domains are already out...save one that they lost. I'm hoping to get that one back...but otherwise, I'm good.
dabbler - ex-Rflyer-support Registered | 2007-02-20 09:24:34
I only worked for 2 weeks for the Miami office. Once the stories about getting paid "tommorrow" started I knew there was a problem with this company and ejected immediately.

It's not a giant "they". Kevin seems to think HE is doing no wrong, with an office full of people 'doing things' - supposedly answering support tickets - and really thinks the bad guys are Glenn and John.

Once G&J have control of the systems, then you will see control again over your domains, and the ones you supposedly lost thru this debacle will be renewed/returned.

The mess at the top of the chain is only one part of your difficulties.

Part of the problem was the use of off-shore support people who didn't do their job in Pakistan.

We were wading thru tickets that were already 3 weeks old. The Pakis all had fake American names.
They are unmotivated slackers - look at their country.
There are a couple of techs in India as well. None of them has any motivation, they don't know the word "quick" or "now".

Let this be a lesson to those of you who run companies that think cheap off-shoring solutions will save you money. You save money and ruin your credibility and only frustrate your customers.
triphius - From the inside... Registered | 2007-02-20 10:32:06
Very interesting to see an inside perspective... You can always tell how good a company is, by the way they treat their employees.

I just wish I knew before all this happened; then again...so does everyone else.
telston - renewal problems Registered | 2007-02-20 11:24:49
I had trouble renewing a domain last March and it wasn't discovered until June when it was being offered for sale. I had paid for the domain in time, I had proof from registerfly that I had paid but level 1 tech support could or would not give me any answers that would help. They told me that the person who had okayed the renewal wasn't authorized to do so and had been fired. I eventually talked to Glenn who gave me his private cell phone number (no longer valid) and he was able to rectify the situation.

I have been trying to renew one domain for over a month which expires Sunday. I have been charged 3 times and I keep being told that the domain can't be found. I found someone else's name in my support ticket area asking why the domain hadn't been changed.

Because of the help that Glenn gave me last summer, I will hold on hoping that they can resolve the situation. I didn't expect this to be a problem a year later.
telston - Support Form? Registered | 2007-02-20 11:26:14
Where is the support form?
btorres - meh. Registered | 2007-02-20 11:49:34
This is basically the same as the site has been. Renewals fail; can't get auth codes; still in the dark. I hope they turn this around fast.
udiggity - yep still nothing Registered | 2007-02-20 11:55:44
Yeah Im having the same problem, just found out about this today as one of my domains expires in a week and it failed when I tried to renew, then I stumbled upon this site..... I hope something gets fixed soon.
kerrysnow - Registerfly is still charging Registered | 2007-02-20 13:17:26
I paid to renew two sites, but noticed that neither of them have been renewed. That's when I suspected that the company was on the rocks and started searching the net for info (and found this site). Since then, I've run into the various roadblocks (mentioned here) regarding transfers from Registerfly, and the usual absence of customer support (nothing new there, that's been the case for years).
Credit card fraud (charging for undelivered services) should be reported to the Federal Trade Commission: http://fta.gov
rowedf Registered | 2007-02-20 13:29:48
Advice needed. If they get the stuff back up and running do you think they will solidify their office and business to make it worth staying? Or do you think everyone should transfer out as soon as things are back up and running? I have about 35 domains and I really cannot afford to do a bulk transfer to godaddy.com or another company.
squambro - transfer good domains first Registered | 2007-02-20 13:48:30
If you can't afford to transfer all of your domains at once, I would probably suggest figuring out how much you can afford, and then transferring your most valuable or used domains out first.

That is assuming we'll be able to transfer domains at all.
wheel - re: Registered | 2007-02-20 14:26:04
kimvette wrote:
Hmm I see that cached pages indicate it's ASP, meaning a Windows box. So, resetting the password using an offline registry editor to get into directory services restore mode of Windows, then installing back doors so that (any configured) normal/domain passwords are reset automatically takes all of about 20-30 minutes. So, even if they are on a hardened Windows 2003 box, if the issue is they had to reset "root" or "Administrator" passwords, the box should be up by now.

If they're scanning for rootkits, well, that can take a little longer, but any sysadmin worth their salt would have booted from CDs, mounted the filesystems read-only, and then scanned. Considering the criticality of this issue, if they had the majority of their IT department called in to address this, it should be taken care of right away - and the servers should be isolated from CSR and exec workstations "just in case" Kevin placed the trojan/rootkit installer on a client machine somewhere on the network. Wireshark/ethereal would pin down any unusual activity in the intermediate connections.

So, I think the line about "resetting root passwords" is a load of horse manure.


As I said previously, what would stop Kevin from creating other means of access? Blocking 1 IP wouldn't make a diff, considering you can always ssh through another box.

Essentially, if there is a backdoor, nothing stops Kevin from going on the server, and trashing it at that point or something worse.

I do agree with you.
TLinson - Thanks ICANN Registered | 2007-02-20 15:16:17
Like so many others here, I had no idea Registerfly had gone to crap until time to renew one of my domains last week. I had no trouble transferring money into my account, they had no trouble taking the payment for my renewal - unfortunately Registerfly didn't bother to actually RENEW the domain.

The domain is no listed as expired, even though I paid for the renewal last week, nice, and now I can't even transfer out of this miserable excuse for a company.

I guess we're all in the same boat eh?
Thanks to registerflies.com for the updates and info, God knows ICANN isn't doing anything to help...
kimvette - Kudos to eNom Registered | 2007-02-20 16:57:59
Elida was able to help and they pushed all of our eNom-sponsored domains into our eNom account. I'm going to stick with eNom despite our dismay over a particular domain Registerfly lost on us (IMHO with Registerfly acting as eNom's agent, I think eNom should give us the domain we paid for back without demanding a premium for RF's screwup).

All things considered, I think eNom responded extremely quickly. Now I just need to get the rest of our domains the heck away from RegisterFly before they cause us any more damage.

Thanks, Elida!
jjohnson777 - Can not update nameservers Registered | 2007-02-21 10:43:57
Resisterfly will nto let me change nameservers on some my domains keep saying bad namservers know this not case as I used it before on half my domains there.

No replies to support tickets.
Shellsky - please fix the problem!! Registered | 2007-02-21 13:39:46
registerfly is impossible for me change the namserver to domain

please fix the problem now!!
marilynstrauss - enom - screen shots Registered | 2007-02-23 23:09:25
I am sending screen shots to enom - can anyone tell me if they want all of the whois on registerfly - I have about 20 to do. You would think they could use the e-mail address on record to track ownership
marilynstrauss - Cannot access for screen shots Registered | 2007-02-23 23:11:41
The registefly server is glitching and I cannot access for screen shots - this is a impossible situation
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