|
By now you may have received the formal notice to owners of domains
which have been registered by eNom via its reseller, RegisterFly.com.
Although you purchased your name at RegisterFly, eNom is the actual
registrar of record for your domains. eNom powers thousands of domain
name retailers and web hosts worldwide.
As an eNom reseller, RegisterFly is contractually bound to adhere to
certain standards of customer service in a speedy and diligent manner.
Despite our warnings, RegisterFly has elected not to abide by the
agreed standards as outlined in their eNom reseller agreement.
Effective March 9th, RegisterFly will be terminated as an eNom
reseller. You now have two options to retain further management of your
domain names, as described below:
OPTION 1
Create a free account at eNomCentral.com and your domain names will
automatically be moved to the eNom control panel where you will
instantly re-access domain management rights. There is no charge for
this service, as eNom is already the registrar of record for your
domains. eNom has ensured that you, as a former RegisterFly customer,
will receive the same discounted price as when you purchased your
domain name at RegisterFly. Your renewal rate will never go up, as long
as your domain remains registered to you at eNom. Choose this option now.
OPTION 2
Locate a different ICANN-accredited registrar and manually initiate
transfers of each individual domain name you own. For most, this will
require you separately request generation of an Extensible Provisioning
Protocol (EPP) authorization code for each domain. Note that other
registrars may require transfers to first pay an additional year's
registration.
To assist you in this transition, we have created the following list of Frequently Asked Questions:
- Who is eNom? Isn't RegisterFly my registrar?
Although
you purchased your name at RegisterFly, eNom is the actual registrar of
record for your domains. RegisterFly was a reseller of eNom's domain
name services. eNom has been an ICANN-accredited registrar since 1997
with nearly 9,000,000 domain names on its platform. eNom powers the
websites of thousands of domain name retailers and web hosts worldwide.
- Why was RegisterFly removed as a domain name reseller for eNom?
All
of eNom's resellers are contractually obligated to meet certain
standards, terms, and conditions to remain in good standing, including
diligence about offering customer service in a timely manner.
RegisterFly has chosen not to comply with our standards. We have found
RegisterFly to be in breach of our agreement by not providing support
to their customers.
- Will I have to transfer my domain to eNom?
As
eNom is already the registrar of record for your domain names, the
speediest way to reinstate your management rights is to create a free
eNom account. Then we can immediately "push" the domains there from
your RegisterFly account. Should you elect to move them elsewhere, you
will need to institute a formal transfer procedure from your new
registrar.
- What's the difference between "pushing" a domain and "transferring" a domain?
"Transferring"
refers to changing registrars. "Pushing" refers to moving a domain name
within the same registrar from one account to another. When you create
a free eNom account, we can instantly "push" your domain names there
and immediately reinstate your control over those domains.
- Do I have to push my domain names to an eNom account?
No.
Although it is the quickest and easiest option, you have the option to
transfer your domain to any ICANN accredited registrar.
- What if I have a large number of domain names?
To
make your transition as easy as possible, we have set up a web page
where you may initiate a push of your domain names to an eNom account.
Please contact our support team for additional assistance.
- I
noticed on the eNom site that domain registration costs more than
RegisterFly. Will I have to pay that new price when I renew my domain
name or buy new domains?
As a special courtesy to
former RegisterFly customers, your eNom account will be specially coded
to match your previous domain name pricing at RegisterFly. You will
receive this discounted pricing on domain names as long as you remain
an eNom customer.
- What will happen to my domains if I don't do anything?
Your
domain will stay registered at eNom until it expires, however you will
not be able to manage it or renew it. You must exercise one of the
options listed above in order to regain control of your domain name
- I
am using RegisterFly's webmail. What will happen to my email service
and my old emails? What if I'm just using email forwarding?
For
hosted email packages purchased through RegisterFly, you will need to
contact them directly for assistance. If you have forwarded your domain
email address to another email account (i.e. Hotmail, Yahoo) you will
continue to receive forwarded emails, but you will not be able to
change the forwarded address until you have either pushed your domain
to eNom or transferred to another registrar.
- I
have other RegisterFly services attached to my domain name such as web
hosting, SSL certificates, ProtectFly, Site Creator, FlyBlogger, etc.
Will those be affected?
As RegisterFly is the direct
provider of those services, you will need to contact them directly for
questions and information regarding the current state of these
services. eNom offers many of these same services and if you choose to
create an account with eNom our Customer Support team can assist you in
setting up comparable services for your domain names.
- I
tried transferring my domain names to another registrar, but
RegisterFly won't give me the necessary authorization ID or password to
do so. Is there anything I can do?
If you are pushing
your domain names to eNom, we have set up alternate authentication
methods specifically for former RegisterFly domain registrants. If you
wish to transfer your domain to another registrar, eNom can attempt to
intercede on your behalf but cannot guarantee we can force RegisterFly
to provide you with that information.
- What will happen to my DNS services?
eNom will honor the DNS services for those who decide to push their domains to an eNom account.
- I've recently paid for a renewal at RegisterFly. Will I be able to get my money back?
You will need to directly contact RegisterFly for any account related activities including renewal fees.
- The whois information on my domain is outdated. How can I update it if I want to push my domain to eNom?
You
will first need to update your registrant information by contacting
RegisterFly or through their website's domain management section.
- What if my domain name is expired?
eNom
might be able to reclaim your domain name on your behalf. Once you have
created your new account, please use our Support Center to contact us
if your domain is currently expired. (Note: you must be logged into an
eNom account to access our Support Center)
- How long will it take for my domains to be pushed into my new account?
It
can take up to 24 hours for your domains to be pushed into your
account. You will receive a confirmation email once the push is
complete.
Please Visit Enom.com for more information.
|
