Skip to content

You are here:
Registerfly Support at Work! | Print |  E-mail
User Rating: / 0
PoorBest 
Wednesday, 21 February 2007

We've just got word from some of our users in the chat room that Registerfly has in fact started to respond to our support form inquiries on this site.  This is good news for all of us.  Please be patient as they work through each support request and get these issues handled.

Please Join other Users in the LIVE CHAT Room. 

Comments
Add NewSearchRSS
dsmj - Support Form at Registerflies Registered | 2007-02-26 10:09:54
Its important that everyone know that the Support form here at Registerflies.com is a Success.

I just got my First Support Form request for Authcodes via email reply

Thats a very quick turnanround as compared to historic experience i have had with the Ticketing system on Registerfly.com, e.g. Membership here has its advantages.

Use the Support Form by becoming a registerflies.com member ( do the free signup ), then click the "Support Form" link that will appear in to top right of the Site for you. Nonmembers will not see the support form link.

It is important to note to those in distress that the Registerflies.com Admin and staff have succeeded in the goal of creating an incremental and functional solution that is very important to us, and that your Support requests through this site are being processed & addressed.

REDUX - please see my post below"GRACE PERIOD" - less fortunate registrants need this promised extra time.

REDUX 2 - Feb 25
Transfers initiated and NOT YET COMPLETED - About all i can say is the process is stalled at RFLY. Way over 5 days now, i am introuble with this client who wants his email working. Untill they let go - This Video at www.charlesferri.com stays up.



I would like to politely suggest that anyone getting help could show appreciation for our egalitarian admin , kindly click on that Donation button. He is doing this site out of his own pocket, and on your behalf.

He probably will never outright ask for any compensation, that is just the way he is. Its up to us to respond in kind.
phrost6 - RE: dsmj - Support Form at Reg Registered | 2007-02-21 10:42:51
I didn't get mine, they emailed me saying they were experiencing problems and authcodes may have been 'lost'. No ETA.
dsmj - codes & locking Registered | 2007-02-21 10:51:04
I guess i am fortunate in that the domains i needed moved ( i have 30, i need to transfer 3 for hosting ASAP) didnt seem to have data problems.

I just got the domain unlock request satisfied in another request for Support from here. That request was made last night, so thats an 18hr response. Things seem to be improving at a very evident rate.

I will know that Regfly is happening when the domain http://charlesferri.com no longer is that video in the parking page, and shows up as a Star Room site.

... not that i'm saying that video was the reason, but it is the domain in the video.

phrost6 - i hope your authcode problem sorts out soon.
phrost6 - re: codes & locking Registered | 2007-02-21 10:55:34
I'm just bummed the 3 domains I need were registered after they split with eNom, I have an eNom reseller account already, only problem was I had to reg these 3 quickly and eNom didn't take credit / paypal for anything less than $100, so I went to RF... bad choice on my part I guess.
jer1691 Registered | 2007-02-21 12:59:52
so you actually got them to TRULY unlock your domain to be able to transfer? Ive actually been contacted back multiple times from different people saying "we have unlocked your domains, please allow 12-24 hours" Well its been another week and there STILL not TRULY unlocked. What did you do any different? I need to get all my domains outta registerfly immidiately.
admin - They just gained control Super Administrator | 2007-02-21 13:10:14
jer1691, understand that they just gained control in the last two days. Two weeks ago means very little at this point.
Racemagoo447 - Enom was the registrar Registered | 2007-02-21 11:32:19
Enom.com will have to stop selling the Registerfly names that have expire. They are selling on their own auction site. Registerfly was the agent for Enom who is the Registrar. I don't know how they can keep selling names that are in dispute. Where is ICANN? Enom owners must not know what is happening to their company.
admin - Good Point! Super Administrator | 2007-02-21 19:23:35
You've just made a very important observation.
btorres - re: Enom was the registrar Registered | 2007-02-21 12:31:02
Racemagoo447 wrote:
Where is ICANN?


They have their thumbs in their proverbial posteriors. It is clear that they cannot or will not do anything to uphold even their own regulations.
Shellsky - change namserver Registered | 2007-02-21 13:19:02
i can't change the namserver ti domain name to .com and .net





is very important



the support not reply me!!!
mjskier - Got an email from support! Registered | 2007-02-21 13:55:14
Things seem to start happening.
Just after receiving a renewal notice for my domain (let me think, should I reniew with registerfly? ) II got email from support that answered one of my query (how to transfer the domain to another registrar)
Come to think about it, I don't know if it is a reply to the support query I made through this site or one of my original ticket on registerfly.
In any case I won't declare victory until my domain is actually transferred but at this point itt looks like some progress is on the horizon.
leonards - Received a phone call Registered | 2007-02-21 14:04:42
Sorry for my bad english... here's some news.

After sending some trouble tickets, and filling the form on registerflies, finally something happened.

I received a phone call, some minutes ago about someone from Registerfly.

He told me that he will fix the problem with some of my domain and he asked me info about what's happening exactly.

So, I guess they'll fix every problem case by case, and contact customers.

Thanks for registerflies btw... I was able to explain what's happening to my customers.

Good luck everybody...
Stevek - ProtectFly (privacy) Defective Registered | 2007-02-21 14:21:31
Unable to transfer domains because:

ProtectFly email address cannot be changed or removed. Their software program is defective. The email from the new registrar for the transfer, goes to the RegisterFly email address. The RegisterFyl assigned (privacy) email addresses are worhtless and email is never forwarded.


I have submitted numerous support tickets with no success. Some over two weeks ago.
umonster - received Auth Codes Registered | 2007-02-21 14:55:24
Using this site's support form, I sent a request for some Auth Codes that were missing from my domain management pages. I'm trying to transfer a bunch of domains out of RF. This morning I got the codes and confirmed the transfer. I just hope it goes through. Still waiting to hear about refunds on overcharges.

Thanks to Registerflies!
brian - In the DARK Registered | 2007-02-21 14:57:47
What really burns me up is that they don't put anything about the problems on their website.No emails...Nothing..We don't know anything but gossip.....But the credit card system works GREAT.No problem with them getting money from people that don't know what is going on.
Idlewizard - ProtectFly Registered | 2007-02-21 15:39:00
Stevek,

Turn ProtectFly off. That is one part of RF site that works fine for RegisterFly (not eNom) domains.

For eNom domains, you won't be able to turn it off, but you can contact eNom and they will push it to your eNom account after some additional verification. Going through eNom is the best bet for any and all eNom domains you have.

For domains on RF's own system, I'd just sit back and wait, unless they are expiring soon or you need to make an urgent change. I don't think we will see 1.5 million domains just evaporate, no matter how things are resolved -- and trying to transfer anything out right now seems impossible, or at least very frustrating.
passinthru Super Administrator | 2007-02-21 16:08:56
admin, what's with all these sudden contrived happy posts? Take a look around you. You're the only one who sees things rosy. How much did Registerfly pay you off?

My website (and my entire business) went belly up today DESPITE Registerfly's repeated reassurances that "I'm on the list. Check back next week."

Registerfly continues to be full of shit, and admin--nothing personal--but if you keep beating the drum for this derilict company, I'll have to add you to the "full of shit" list too. Will I have to start my own website called "Registerfliesflew.com" where I expose you for your contributions and encouragement of Registerfly's criminal behaviour?

Anyone who doesn't believe me, call Registerfly's "support line" 305-674-0165 right now. You'll get a canned recording saying "your party is not answering"

My God, these people have pulled the biggest scam since Amway. WAKE UP. Unless I see some true dedication to the (original) spirit of this website, I'm outta here. Thanks for blowing sunshine up my ass. It kept me distracted long enough for Registerfly to abscond with my domans and money. I hope you were well paid, Mata Hari.
admin - Sorry Super Administrator | 2007-02-21 16:12:01
I'm not about to spend my time defending this site but I've not been paid by Registerfly for anything... do they owe me?... yes, I feel they do.

I've blocked your account. Find help elsewhere.
nathan7 Registered | 2007-02-21 16:04:32
passinthru

Just about every person reading this site has been royally messed up by Registerfly. You're not the only one. I've been reading this site for several months and I've been messed over as well. But this site is the closest thing to getting answers to our questions and hopefully a resolution. I disagree that "admin" has sold anyone out ... he is helping to mediate and is giving us information we otherwise wouldn't have. Obviously you're free to have your opinion. But everyone will benefit if we give "admin" a chance. If we do things your way, everyone looses. I wish you well.

Nathan
nathan7 - Email from Registerfly Registered | 2007-02-21 16:06:49
I received two emails today from two different people at Registerfly. They both said the same thing, but at least they're responding:

Quote:

Dear Client,

Please be advised that we have received your inquiry and we apologize for the issues you are experiencing with registerfly. We are currently experiencing temporary issues with our system and we ask that you remain patient as your issue is a priority to us. We apologize for any inconvenience and thank you for your patience.

Best Regards,
Customer Support
Registerfly.com


I got these from two different email accounts, one at 10:30AM and one at 1:24PM. Hopefully that means they're working their way through the queue.

Thanks, admin!

Nathan
shane - nathan7 Registered | 2007-02-21 16:11:40
nathan7, I'm "passinthru". Apparently I was banned from Registerflies because the admin didn't like my post above. Was it really so offensive? Or maybe it just hit too close to home?

Admin, when I first discovered this place, I thought it was a dream come true. Finally, a community that will champion the causes of all us voiceless individuals. But in the last 3 weeks I've seen Registerflies devolve from a corporate whistleblower to a corporate lap dog.

Evidently you've had some pleasant phone conversations with the Registerfly bigwigs. They may have bought you a few martinis. Enough to buy you off and turn you into one of them. People, here is what I believe really happened. This website merely ran interference for Registerfly. By lulling us into a false sense of hope & patience (with admins redundant "be patient" posts), Registerfly was able to duck out the back door with all our domains and money. I just lost my domain, my website and my entire business. And this happened after 4 weeks of Registerfly telling me "you're on the list" and 2 weeks of Registerflies telling me "be patient". Well enough is enough. Admin, I want you to answer to my charges. Explain yourself. We're all listening.

If you cannot explain yourself, then go ahead and delete this post and duck the issue (just like your Registerfly friends who delete our support tickets). I expect that from you. But at least I'll know you read it. And in your heart you know that you're the worst traitor of all.

There is no profanity in this post. No racism, no personal attacks or harsh language. I challenge you to respond maturely.

P.S. A total coward would ban me from this site. But you're not a total coward, are you? In any case, I have tons of proxies, and I'll keep asking until you answer my charges.
admin - I've enabled your account Super Administrator | 2007-02-21 16:17:54
I've enabled your passinthru account.

As far as explaining myself, I don't have time nor the interest to speak to anyone like you. I've done my best to provide an environment for change and I've not been paid.

Your charges are against Registerfly, not me.
passinthru - still waiting, admin Registered | 2007-02-21 16:32:52
Admin, your ducking the issue is indicative of the problem we've all been facing for months. I repeat: I am listening. Explain yourself if you can. Why, the sudden change of heart in the last 3 weeks? Why do you continue to beat the drum for Registerfly even though they have shut off their support ticket system and NOW their phone line? Please don't fill us with outlandish dreams. If you're really here to help, give us the TRUTH. Are you oblivious to the fact that the vast majority of us are still getting royally cheated, despite what the Registerfly bigwigs tell you over the phone?

Once again, this post was free of profanity and presented in a mature, adult fashion--the same way I would present a charge in a court of law. If you can answer, then please do.

PS My charges are against anyone who perpetuates this debacle. Currently that seems to include you, admin.
ebiz1 - re: still waiting, admin Registered | 2007-02-21 18:38:14
passinthru, I think admin has already answered your question (or "charges"). He finally sees some positive change. Period. What's wrong with being happy about it? He's not saying registerfly has suddenly fixed everything (that's obviously not the case). We have other evidence besides this website that positive things are indeed happening, for example, the cbronline.com article about ICANN taking "decisive action". Who knows how this will all turn out. And maybe RF is feeding Admin a bunch of lies, who knows, but that doesn't mean Admin is lying to us. Based on everything I've personally seen here and how long this site has been in existence, it makes the most sense that Admin is on our side. So, I'm sorry Admin, for passinthru's comments. Although I can understand why he is so angry (I have my entire business and all my income riding on the domains stuck at regsiterfly), hopefully he starts directing his anger at RegisterFly instead of at people who are trying to help.
Samson - Common sense lost? Registered | 2007-02-21 20:55:57
passinthru,

I don't mean to be rude, but do you have any common sense? You knew there was a problem with registerfly. You knew this site existed. You knew there was a serious.... nay... critical problem with the company.

So tell us. Why did you sit idly by while your domains slipped further and further away?

At the start of the month, I had no idea any of this was going on. Not one clue. Not until a friend of mine IM'd me at work and asked if the email he got from enom was legit or an elaborate scam. A bit of googling and a short time later, here I was realizing just how bad things were.

Did I sit and wait 3 more weeks to see what was going to happen? No. All indications were that registerfly was going down fast. So I acted. I got my domains out. It took damn near the entire 3 weeks to get them, but I have them. Two of them pulled out within hours of the company totally locking out the system.

So maybe you need to think about your own inaction before you try and pin blame on the admin of this site. Take some responsibility for your situation.

As for the sudden turnaround, jury's still out on that. I don't think anyone got paid off, but in all honesty I don't care. All I wanted was out, and this site helped me to achieve that. It's possible registerfly finally got control of the situation and is correcting it. It's also possible it's just another ruse to save what they have left. My advice to anyone who asks me is simple: Get out. Get out now. THEN deal with getting your money back or whatever. If your domains are so important, act like it. Protect them. Then go on the attack.
admin - Ok... whatever... Super Administrator | 2007-02-21 18:10:19
First, I don't have to explain anything to you at all. This is not a court of law and I owe you absolutely nothing.

I've provided this site and all the information to answer your question can be found if you choose to read through it. I don't have time nor do I have the interest to communicate back and forth with someone who has threatened to open a website, "I'll have to add you to the "full of shit" list too. Will I have to start my own website called "Registerfliesflew.com" where I expose you for your contributions and encouragement of Registerfly's criminal behaviour?"

Had you come in here like a 'man' and not started shooting from the hip with accusations, I'd have gladly offered what I could. As it sits, you didn't.

I wish you the best with your domains and understand your frustration because I was once there and lost it all and almost my sanity. It's frustrating, and that's understood.

Good luck with your names.
brian - I don't uderstand Registered | 2007-02-21 19:16:07
If all the positive posts are to cheer us up...It's not working because we don't see anything that has really changed. their website is still the same....no mention of problems...And I haven't had a responce from them yet...
leming - eMail down for over a week Registered | 2007-02-21 19:33:10
My email domain is still down! Now it has been over a week and RF is still unresponsive, kinda like Anna Nichole..........
kimvette Registered | 2007-02-21 21:18:24
Our domains are still locked. . .
brian Registered | 2007-02-21 22:17:31
You can't say anything good about registerfly, because they havn't done a damn thing to help anyone yet....unless I missed it. Registerfly and anyone working for them are crooks.

Now you got this mydomain.com on the home page trying to make money out of our problems......They can't help us....

Maybe I'm wrong
esiahc - Noyhing changed at RegisterFly Registered | 2007-02-21 22:23:45
For the accounts that I can no longer access, the login information retrieval system still doesn't work.
For the accounts that I can still access, my registrant information and auth. codes are still blank... and still no answer, being from my opened tickets or from having used the form on this page...
I presume they have to deal with so many requests they will not not be able to answer all of them in time. What will happen then? I v'e got two domain names that expire on March 3 and 4. They are for relatively large companies that depend on them for their email and if their names expire, what would prevent them for sueing me?
It is particularly worrying knowing that unlike other registrars, RegisterFly and Enom (which is not an angel either!...) replaces the name servers of all expired domain names as soon as they expire with their own name servers and use the page for their own advertising purposes! That is "the grace period" according to Enom (they did that last year with several of my domain names that I could not renew because they were blocked by Registerfly). I am surprised to see that this does not seem to cause them any problem...
Also, as "brian" says, it is quite extraordinary that the new guys at Registerfly do not start with putting a notice on the RegisterFly home page to explain the situation and did not renew yet the expired certificate for their site. That would probably be the first things to do to help restore our confidence...

That being said, thanks to the admin of this website (registerflies) for his efforts and for his time...
dsmj - Grace Period Registered | 2007-02-21 23:26:38
It appears that i was more fortunate than many. I had no intentions of misleading people when i said my situation was handled, that thiers would be also.

However, tomorrow the 22nd it will be 1 week ( from what i could tell ) that Registerfly.,com web-interface has failed to conect to domain control.

A friends domain will expire, taking with it a company website and email access. Domain Named email access is mission-critical to ANY company these days.

I would like to request that REGISTERFLY HONOR ITS 30day GRACE PERIOD, and keep these expiring domains active past the expiry date and most importantly during the time that a domain owner is helpless to avert disaster. Please respect the stress that causes.

Its the right thing to do during this corrective timeframe, Please.
TLinson - Registerfly site DOWN AGAIN... Registered | 2007-02-22 08:41:54
As of this minute, 8:40 A.M. CST, Registerfly.com is down once again.

Will this nightmare ever end?
passinthru Registered | 2007-02-23 06:37:55
dsmj, now THAT'S the attitude admin should have. So you got lucky with your experience. The fact is that you are still aware of many others who are still getting cheated. I applaud you for your perspicacity, and that's all I'm trying to tell you people here.

Unfortunately admin is getting bogged down in some petty internet forum bickering. Admin, son, I'm too old for that sort of foolishness. Please try to act like an adult in a business conference.

Here's my spiel, with an update that may interest some of you.

"Be patient"? "Wait and see"?

Those catchphrases have no place in the business world. Anyone with any business sense at all knows that you must keep pounding doors (and skulls) until you get what you want. NO ONE EVER SUCCEEDED IN BUSINESS BY BEING PATIENT.

For the benefit of my fellow fighters, here's what I've been doing, and here's how it has succeeded for me.

Step 1: Ignore everything admin says. Blind optimimism is for dreamers. Focus on the real world, people.

Step 2: DON'T PLAY NICE. I don't care how touchy-feely John & Glenn are getting with their new pals. Don't let up the pressure for one instant. Each morning I get up, type a summary of my situation, email it to: Registerfly, ICANN, the Better Business Bureau, and anyone else I can think who has some power in the matter.

Step 3: Learn how to yell on the phone. I learned this trick from the Don. Even if you're a calm, level-headed guy, learn how to act like the vein is popping out of your neck. Then call Registerfly's support line. Put it on speakerphone while you're on hold for 79 mins (have some hot cocoa and play with the dog or something). And as soon as they pick up, LET EM HAVE IT.

The result...

I finally got my authorization keys and a refund for (most of) Registerfly's fraudulent charges. My domain is still in limbo, so I'm not getting optimistic yet. As I said earlier, optimisim is for dreamers and wussies. But I'm going to keep hammering with this "NO PATIENCE, NO MERCY" strategy until I get what I want.

I hope this was helpful to those of you deserve it. Best of luck to the fighters. And always remember, never get in bed with the enemy ...unless your intent is to f* them.

I think I've had it with this site. The "kinder, gentler Registerflies". If anyone can suggest an alternate, please do.

P.S. Admin, please remove me from your spam email list. You don't include a link in the emails, which is, I believe a violation of internet bulk email protocol.
blakilox - ENOM HOLDING DOMAINS FOR RANSO Registered | 2007-02-23 07:18:07
I want to know why Enom has hijacked my domains from Registerfly, if enom would just re-enable their reseller accounts to registerfly how much problems would that solve.

I sent enom an email 4-5 days ago regarding trying to get some help and received NOTHING back

I think I hate enom... they are like a B Grade Horror movie
oliveuk - thanks Admin Registered | 2007-02-23 20:28:17
thanks Admin for setting up this website. At least I can finally understand why my ticket get unanswered and phone call of no help.

To the haters, try to come up with something a bit more constructive and give me the email of a person I should complain to instead of blaming the only person who actually allow you to find some answers
oliveuk - moving domain names Registered | 2007-02-23 20:29:41
by the way, I guess I won't be the only one. Where should I move my domain names once I regain access over my domain?

Godaddy.com ? they seem pretty cheap and hopefully they are more reliable than registerfly.
Only registered users can write comments!
 
< Prev   Next >
[ Back ]