I know everyone has been anxious to hear about what's going on with Registerfly.  I apologize for not updating sooner but there really wasn't much in the news to update.  Today, from Ohio, it's been rather uneventful as far as the phone goes but I did receive a couple emails.  One from John at Registerfly and another just arrived from someone claiming to to be the admin at registerfly. 

Regained Access - NOT REGISTERFLY

I know this is coming late in the day but I wanted to get it out there.  Just recently I had received an email from someone claiming to be the Admin at Registerfly.  Here's what is said:

This in fact was NOT REGISTERFLY  Confirmed by John!

Admin,

I am a person that is involved with RF's tech support. Is there anyway to let your community know that we now again have access to the ticketing system and are actively working to get the customer requests fixed? We ourselves have been caught in this mess between John and Kevin, but just today we regained access. Phone calls are being answered and tickets are now being worked.

Thanks,
Tech Support

This in fact was NOT REGISTERFLY  Confirmed by John! 

I somewhat question the authenticity of this email because it was sent from: anom -at- anom dot com.  I have forwarded this to John and I hope to hear a response shortly.

This in fact was NOT REGISTERFLY  Confirmed by John!

Legal Matters 

As far as the Kevin thing is going, from what I understand the FBI contact John Naruszewicz - CEO of Registerfly and they advised him that they are going to proceed with charges against Kevin Medina for child pornography, above and beyond the other charges.  This means he's going to be picked up soon and incarcerated because the FBI doesn't screw around when it comes to Child Pornography.   How?... well I can't get into all the details, but it's my understanding that John and Glenn both have been gathering evidence for quite some time and this was included in the evidence they turned over the prosecution on Monday.

Other News...

MyDomain.com

There has been a couple complaints from people who have used the MyDomain.com "registerflies" coupon.  It looks like MyDomain.com wasn't completely prepared for the coupon code and there was some glitch that showed $7.99.  I sent and email and phoned them and they told me that the charges were $5.00 but the prices that showed were incorrect.  I let them know that they had better snap to it if they want the business of our users and also made it very clear that putting up a MyDomainFlies.com website wouldn't be an issue, (Just Kidding )_.

They said everything would be working by Noon tomorrow.

Registerflies

Ok, I've been working on a fancy new style for this site.  One that allows us some room to grow and is larger than what you currently see.  I'm going to try to get this thing up and running on this site yet tonight.  During this upgrade there may be a quick downtime.  Don't worry, it will be back up within an hour.

In the news, Life Online by none other than Bob Parsons will be discussing the Registerfly debacle tonight and interviewed one of our users as well.

Other noteworthy news, Registerflies.com was featured on the front page of AboutUs.org.  Hee Hee... after all the times they kept changing my edits to the Registerfly profile, they finally have us up there now... funny.  Either way, it's nice to see that we are getting recognized.  I remember editing that Registerfly profile so much I was banned from editing anything. :)

The "conspiracy theorist" that opened the anti-registerflies website is still kicking.  Talk about an off the wall theory... If I didn't know any better, I'd have to say he was smoking something.  Needless to say, on his website... or parking page he says, "So the conspiracy theory is John Naruszewicz and Glenn Stansbury run registerflies, keep registerfly and the loot, while Medina fries!".  If you want a good laugh, check his parking page out.

WebhostingUnleashed.com would like you to submit your review.  They've written a blog about Registerflies and I've used their website before when I was looking for a good host.  Check them out, they are very useful when it comes to finding a good host and you can read the reviews of others.

Chat on our site should be back up and running.  You must be a registered member to join in our live chat room so register and join in the discussion.  Seems to be a lot of ideas being exchanged and friends being made.  Thank you all for being here and hope that tomorrow brings more peace about your names.

Comments

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ChinaJoe - Tech support running off somew Registered | 2007-02-28 20:44:51 Up and running off for a coffee more like... All I got from tech support was closed tickets.... and the same old canned message about "please allow 5 days to renew cos we are very busy" and "in future renew two weeks before and we'll give you a discount" I wasn't even writing tickets about renewals...

TLinson - Same Ol' Bullshiat ..... Registered | 2007-02-28 20:55:21 Nuthin' new, same ol' sorry support from these guys. They actually DID respond to a few of my support tickets, but I SWEAR TO GOD each and every answer is EXACTLY the same. LOL It's nothing more than a copy and paste reply, literally, THEY COPIED AND PASTED THE EXACT SAME REPLY TO EVERY TICKET. Let me copy and paste it for you guys, here it is: Thank you for writing RegisterFly.com technical support. I see your question is related to the renewal of expired names in your account. Upon researching your account further I have obtained the current pending queue of your domain name renewals. Due to the large volume of names we are processing it can take anywhere from 1 to 5 days to properly process and confirm the renewal of your expired domain names. In order to avoid these situations in the future, please ensure your domain name is renewed at least TWO WEEKS prior to the domain name expiring. We also offer a special coupon code you can use to RENEW names that will discount the renewal price to $6.99 providing it is used at least 10 days before the name expires. Please do not re-open this ticket unless you have something to add to this ticket otherwise it will add to our ticket queue resulting in possible other delays. This is the exact same reply on each and every support ticket I have open - even though most of them have absolutely nothing to do with renewals. I asked for assistance with locked domains, transfers, refunds for overcharges, etc.PATHETIC!!!

whizz - Same as I got Registered | 2007-02-28 23:12:00 That's the same message I got. I immediately reopened the ticket and let them have it. This is intolerable tripe.

sirchadlington - New site? Registered | 2007-02-28 21:26:43 A new website layout already? I was just getting used to this one! lol Hopefully it isn't cluttered or overdone. Just keep things simple and slick ...

liveNEARregisterfly Registered | 2007-02-28 21:43:18 Well- I can confirm there is NO respond from the support.

jjohnson777 - Phone support almost as bad Registered | 2007-02-28 22:15:12 Phone support is almost as bad except they did tell me where to email for help.

scottmaui - same reply from months ago Registered | 2007-02-28 22:54:32 I was getting this exactly same reply two months ago before they stopped answering the tickets at all. And then they close the ticket right away so you canʻt respond...

Stanley - No Support Registered | 2007-02-28 23:14:59 No evidence of support here: 2007-02-16 2007-02-21 EPP Codes Required CLIENT UPDATED

whizz - New coverage? Registered | 2007-02-28 23:15:20 This is pretty much a major scandal in the domain name market and infrastructure. Having just completed an inventory, we've actually had domains go missing - they appear to be still registered to us (in whois) but are not listed in the domain name manager. It is really time for the tech media to shine a light on this and I suggest people contact their favorite news editors because without that light I fear it is us little people who'll eventually pay the price in terms of lost fees, lost time and lost domains. Our DNS domain still remains unrenewed and if it disappear, RF is going to have to deal with our ligitigators who are standing by ...

cc5 - PUT MEDINA IN PRISON ALREADY! Registered | 2007-03-01 06:13:08 What'd I tell you guys about that cocksucker Medina? This guy's a piece of shit. A sub-human scumbag. Now they got him on kiddie porn. Anyone surprised? Enjoy your life in prison you muthafucker!

oshea_in_hell - I take the closed Tickets as G Registered | 2007-03-01 11:37:21 Bizzarely, I take these closed tickets as good news. Why? Well it means that in fact the current management of registerfly does seem to have regained control over their ticket system. That is good news. It goes without saying that the ridculous responses in the tickets are not good (but that's not new with RF). Virtually every ticket I have ever written in the past has had patently wrong or completely unrelated types of responses in it- so I am not expecting anything wonderful to happen this week. After all, Medina fired a great deal of the support staff in Dec. Of those left, who knows how talanted they are. Those that are talanted are, if still with the firm, are probably trying to get systems up and running, so that more domains don't expire...

kevin - Lost domains Registered | 2007-03-01 12:31:36 Well registerfly screwed me again. I have a domain that keeps getting an error when renewing bad username, it happens while Im logged in. My domain has expired and went down. I can't get any response to my tickets or nothing. It was a domain registered by registerfly through enom. enom can't just transfer with flyprotect on. I had to fax stuff in. That was many days ago and nothing from enom either. I have open tickets there too that no one bothers to read. So at this point a domain of many years is gone. No one to help me anywhere. Registerfly has charged my now for the renewal of the domain three times and nothing ever renews. Im at about day 15 with no renewal. No ticket response. Can someone please help me. Right now ive been on hold for 2 hours and 45 mins with registerfly but I can not keep holding any longer. I waited with enom phone for 1 hour and a half but had to hang up. Is there any way to do anything about this. Is there any civil suit that could be filed or something. I should of know to leave registerfly when they gave 3 domains away. Someone called on the phone and a tech never asked the security questions he just started pushing domains. I got one of three back.

oshea_in_hell - RE: Lost domains Registered | 2007-03-01 15:24:48 Kevin, I had two domains in this very same state, except that I was fortunate enough to have more time left on my current registration, so mine had not actually expired. In your case, I would recommend that you make screen shots of your managed domains (including these enom domains) in the RF system. Scan a copy of your driver's license. Open a free account at Enomcentral.com (the retail front end at Enom). THen call up Enom, I would recommend this person: Elida Flores at Enom, 1-425-274=4500 x4262 Explain the situation, and ask her to push the domains (though expired) into your new enomcentral account. Then renew the domains there. It is a chore, but I have successfully moved two Enom registrar based domains this way that were "jammed" in the exact manner you described. THe problem is that enom cut off RF (for good cause). However, accounts that had Whois protection on where not pushable by Enom through an automated process Enom had setup. (I had two domains that DID push through that automation). The bulk of my domains had actually been renewed/transfered to RF accreditation last year, but these four were still with Enom. I now have all four safely in my own account with full control over at enomcentral. Good luck.

Biz Guru - response from support Registered | 2007-03-01 18:19:09 Getting a whole new cut and paste response: Hello Lister, We sincerely apologize for this inconvenience. Actually we are facing some technical problems with our system and we really apologize for it. We are trying our level best to resolve the issue. Your problem will be resolved as soon as our system starts working fine. We highly appreciate your patience and co-operation. Regards, Customer Service Specialist RegisterFly.com, INC ICANN Accredited Registrar Wonder what the technical problems are????

ChinaJoe - re: Same Ol' Bullshiat ..... Registered | 2007-03-01 18:42:31 TLinson wrote: Nuthin' new, same ol' sorry support from these guys. THEY COPIED AND PASTED THE EXACT SAME REPLY TO EVERY TICKET. Let me copy and paste it for you guys, here it is: Thank you for writing RegisterFly.com technical support. I see your question is related to the renewal of expired names in your account. Upon researching your account further I have obtained the current pending queue of your domain name renewals. Due to the large volume of names we are processing it can take anywhere from 1 to 5 days to properly process and confirm the renewal of your expired domain names. In order to avoid these situations in the future, please ensure your domain name is renewed at least TWO WEEKS prior to the domain name expiring. We also offer a special coupon code you can use to RENEW names that will discount the renewal price to $6.99 providing it is used at least 10 days before the name expires. Please do not re-open this ticket unless you have something to add to this ticket otherwise it will add to our ticket queue resulting in possible other delays. Yes.. this is the same canned message I got as well. Its more of a sazles promotion message than a useful answer. They must have run a script to send to all their open tickets... So, if you are reading this site, here is one reply from an honest, and fairly loyal, customer with real problems: To: Tech Support@registerfly.com Re: Tech Problems Subject: Can you actively work to get the customer requests fixed? Content: same as the subject line. Sincerely yours Frustrated

Samson - Wake UP people Registered | 2007-03-01 21:42:07 Come on. How the hell can anyone trust anything RF say after all this? John has control. No, Kevin has control. No, Glenn has control. No, the support people have control. Why is anyone acting so surprised when they find out another week has gone by and RF has gotten away with feeding us all another pile of horseshit? Why the hell is Justin blindly trusting that he's even talking to someone on the inside? Why does nobody stop to question the glaringly one-sided accusations flying about here? Does anyone here realize that if this mess is all sorted out and Kevin ends up unscathed that he'll have lawsuits aplenty to file for all of the statements made here as though they were fact? Accusing him of being a child porn distributor? Do the words libel and defamation mean anything to anyone here? The only thing anyone here can say for sure is that people are getting screwed. Nobody has enough evidence to say for sure who did the screwing.

dsmj - Someone has control Registered | 2007-03-01 22:59:28 A lot of problems in domain control that existed last month are now working for me anyhow. GoDaddy transfer took 29 hours to complete for a total per-domain cost of 13 bucks. This required unlocking ( worked from control panel ), DNS repoint ( worked ), authcodes ( available for me anyhow ) and confirmation for transfer away by registerfly. BTW Bob Parsons interview was ok , but its a chitchat kind of show, not real large on useful detail, more about fun, which in fact Bob states everywhere anyhow. KIM and KEVIN that lost domains in the shit-hits-fan timeframe recently... FIGHT for whats yours... and keep us up to date on your progress. I'm pushing a renew right now. we shall see how that one flys.

jacel - RE: MyDomain.com Registered | 2007-03-02 01:03:55 I told admin that I would put this info out for everyone. Last Thursday I transferred a few domains over to MyDomain.com to take advantage of their $5.00 transfer deal. The checkout indicated $5.00 per domain, but I was charge $7.99 per domain. Monday when the transfer was completed I contacted them via their online support. Wednesday I left a voice mail for them and today they actualy called back (I have never received a call from RF). By tomorrow I should have the refund in my back account. She also said they have been swamped with transfer request, and apologized for taking so long to get back with me as they normally respond within 24 hours. and their registerflies coupons should be working now.

doramail - No support exists with Registe Registered | 2007-03-05 14:17:42 I was a great lover of Registerfly and suggested it to many of my techie friends. It is still have some wonderful features comparing to many others. All of their complex technical features were working well to me. But, unfortunately I lost nearly 10 domains with Registerfly due to the technical chaos in their interface. For the first time, support staff exhibited bad business standards. They deleted information about some expired domains from my interface! Many of these expiration failures was due to their own fault in transferring it from ENOM. It caused me to be vigilant. Now, I archive an updated print screen copy of the control panel. Using the option of "Send a copy of various Reports to your own email address" is also good enough for your records. Thank God, their many of such brilliant features are still working! The contact email address of one of my domain which is due to expire in August is based on one of the lost domain address. It is still available in the control panel, but cannot change the protectfly status. I think as a default setting, PROTECTFLY status is kept ON with many domains, even though it displayed as OFF. Please note that you cannot double click on the feature! On 24th Feb, I was charged for a domain renewal, and received a confirmation email about the successful renewal. But the domain is currently listed under the expired domains in www.whois.net. It is been mapped with DNS of EXPIREFLY.COM, an other venture of Registerfly. No one from Registerfly answered my support requests from 24th Feb 2007 onwards. It includes 2 fax messages. I wish, someone like ENOM could think of a take over of registerfly, as RF's customer base need a reliable partner now.

jonangel - Support exists again, sort of. Registered | 2007-03-02 15:44:47 Customer support started answering phones some time after 4 PM EST. After 40 minutes in que, some one answered that had a heavy accent. He stated not to worry, the company is not going out of business, the server crashed and changes are not possible, and that the server would be up and running on Monday. The said that they do have control of support tickets. That does'nt help much but at least theres someone there. I was able to login to the website, the SSL was valid again, I was able to change Unlock Domains, and change Name Servers. Waiting to see if it really worked.

cyberws Registered | 2007-03-02 16:46:32 Something "new"; just wait longer as we don't have full control over servers. They sound like politicans. We are "working" on it. Ah huh... When Monday comes along there will probably be another excuse such as just wait until Wednesday. I would be more than happy to be wrong, but with their record. Ha! Although unless they gave a date it could be any future Monday. 2008? 2009? 2010?

bigfoot - re: Registered | 2007-03-04 12:24:32 cyberws wrote: When Monday comes along there will probably be another excuse such as just wait until Wednesday. I would be more than happy to be wrong, but with their record. Ha! Although unless they gave a date it could be any future Monday. 2008? 2009? 2010? You're probably right about the Wednesday wait. It will depend on what a judge says on Tuesday!

TOPEND Registered | 2007-03-06 11:07:27 Speaking with the RegisterFly on the phone. They claim they have a 'seperate tech support team' that customers can NOT contact, but are handling 'fixing' the system. Every day of the week he continues to make up a story that they JUST NOW sent him a message that it will be up shortly (been a month). I think there paying one guy $5/hr to answer the phones and lie to customers about the situation. I called them nearly eeveryday for about 2-3 weeks and EVERY time it was that same guy with the heavy India accent claiming the system will be up shortly. HE IS A LIER. End of story. He has NO CLUE whats going on.

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