Please write to transfer-questions@icann.org if you wish assistance related
to your problem with Registerfly.

Please also follow the steps below or your message may not be timely
handled.

If you are continuing to experience unlocking, auth-code, privacy
service/protect-fly, or other whois problems preventing transfers, please
send an email to transfer-questions@icann.org with the following details in
this format:

1. all domain names affected;

2. your registerfly account name;

3. the email address associated with your registerfly account;

4. a brief explanation of the specific problem (in other words, say "I can't
get auth codes from the control panel," or "I can't unlock my domain name in
the control panel," or "I can't log into my control panel" etc.);

5. the date when you last attempted to do the thing you can't do.

Before you hit send, please (PLEASE) double-check to ensure that you've
included all of the details listed above. If you don't include the details
above, we will return your email to you with a request for additional
information. This will slow the handling of your complaint and also unfairly
limit the availability of resources for other registrants.

Please use email address transfer-questions@icann.org . You will receive an
auto-response / anti-spam verification email, so be sure you are writing
from an email address you still have access to or we won't get your message.

Please also note that ICANN cannot force a registrar to renew a domain name.
You may, however, transfer your registration to another registrar. To
transfer your registration, you will need to unlock the name, populate your
whois record with valid email addresses (that you have access to), and
obtain the auth code from Registerfly and provide it to the "gaining
registrar." If you are having trouble with any of these steps, please
follow the instructions above.

Thank you.

Mike Zupke
Registrar Liaison Manager
Internet Corporation for Assigned Names and Numbers

The above email address is his personal email address. If you email that email address, your inquiry will be ignored.

Instructions below from Mr. Zupke directly:

Can someone please explain why the RegisterFly.com website STILL has the ICANN Accredited logo displayed right there on the front page??????

I just can't imagine what I would be going trough right now if my business domain name was with Registerfly and I couldn't transfer it... or worse yet, it expired.

There is some serious Justice that needs to be handed out to all the parties that allowed this to happen or set back and watched while it happened.

ICANN needs to be cleaned out and new people put in place that can ensure that domain names are safe!